Thu May 04, 2017 10:15 am
Hello Caleb_Mims, apologies for the inconvenience. Please make sure to contact the Customer Care so our dedicated agents can be able to assist you with this issue. In order to do this please follow the steps below:
- Open
http://support.gameloft.com/Home/SupportForm/364/ on your device's internet browser
- Fill out the form with as much detail as possible and hit the "Send/Submit" button. Note: This may NOT send your ticket yet!
If a new "Knowledgebase Articles" page loads, please read through the content to see if your issue is answered.
- To actually SUBMIT your ticket, please scroll to the bottom of the page and tap the "This didn't help. My problem was not listed" button. This will complete the process.
- You should then get confirmation the ticket was sent and an automatic message will be delivered to your email. An agent will follow up to assist further.
Best regards,