Top Menu Grayed Out

My top Menu is grayed out and I cannot select anything on it. I am running on an iPhone 6s Plus. Any ideas to fix this?

[AlexYs FromGameloft]

Hello Caleb_Mims, apologies for the inconvenience. Please make sure to contact the Customer Care so our dedicated agents can be able to assist you with this issue. In order to do this please follow the steps below:

- Open http://support.gameloft.com/Home/SupportForm/364/ on your device's internet browser
- Fill out the form with as much detail as possible and hit the "Send/Submit" button. Note: This may NOT send your ticket yet!
If a new "Knowledgebase Articles" page loads, please read through the content to see if your issue is answered.
- To actually SUBMIT your ticket, please scroll to the bottom of the page and tap the "This didn't help. My problem was not listed" button. This will complete the process.
- You should then get confirmation the ticket was sent and an automatic message will be delivered to your email. An agent will follow up to assist further.

Best regards,

That webpage won't let me submit a ticket request. Can you give me another option like an email to send it to?

[AlexYs FromGameloft]

Hi Caleb_Mims, I'm sorry to hear that. Please pass me your email address, I'll ask the customer care team to contact you via this method. In case you don't want to share your email address in public you can of course sent it to me via PM. Looking forward for your reply.

I know it has been a while but I am still having this issue. Can you reset my account?

[Tudor FromGameloft]

Hey, Caleb!

Our Customer Care agents will be able to reset your account. You can reach them via the in-game option.

See you in the fight!