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Caleb_Mims

Junior Member

Apple (iOS)
Posts

3

Top Menu Grayed Out

Thu Apr 27, 2017 10:36 pm
My top Menu is grayed out and I cannot select anything on it. I am running on an iPhone 6s Plus. Any ideas to fix this?
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AlexYs FromGameloft

Community Manager

Posts

7305

Top Menu Grayed Out

Thu May 04, 2017 10:15 am
Hello Caleb_Mims, apologies for the inconvenience. Please make sure to contact the Customer Care so our dedicated agents can be able to assist you with this issue. In order to do this please follow the steps below:

- Open http://support.gameloft.com/Home/SupportForm/364/ on your device's internet browser
- Fill out the form with as much detail as possible and hit the "Send/Submit" button. Note: This may NOT send your ticket yet!
If a new "Knowledgebase Articles" page loads, please read through the content to see if your issue is answered.
- To actually SUBMIT your ticket, please scroll to the bottom of the page and tap the "This didn't help. My problem was not listed" button. This will complete the process.
- You should then get confirmation the ticket was sent and an automatic message will be delivered to your email. An agent will follow up to assist further.

Best regards,
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Caleb_Mims

Junior Member

Apple (iOS)
Posts

3

Re: Top Menu Grayed Out

Wed Jul 19, 2017 11:09 pm
That webpage won't let me submit a ticket request. Can you give me another option like an email to send it to?
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AlexYs FromGameloft

Community Manager

Posts

7305

Top Menu Grayed Out

Thu Jul 20, 2017 10:42 am
Hi Caleb_Mims, I'm sorry to hear that. Please pass me your email address, I'll ask the customer care team to contact you via this method. In case you don't want to share your email address in public you can of course sent it to me via PM. Looking forward for your reply.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Caleb_Mims

Junior Member

Apple (iOS)
Posts

3

Re: Top Menu Grayed Out

Fri Mar 22, 2019 1:37 am
I know it has been a while but I am still having this issue. Can you reset my account?
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Tudor FromGameloft

Community Manager

Posts

14

Top Menu Grayed Out

Mon Mar 25, 2019 4:45 pm
Hey, Caleb!

Our Customer Care agents will be able to reset your account. You can reach them via the in-game option.

See you in the fight!