User avatar

AlexYs FromGameloft

Community Manager

Posts

7305

Cannot connect to server!?

Thu Jul 13, 2017 12:39 pm
Hello fede_difra02, sorry for the troubles. I'll notify the Italian support team right away to assist with your ticket. Thank you for your patience.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Tiv77

Junior Member

Apple (iOS)
Posts

1

Re: Cannot connect to server!?

Sat Sep 01, 2018 11:23 pm
I’m having the same issue and My ticket number is 16665492. 
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Zxdsaw

Junior Member

Google Play (Android)
Posts

1

Re: Cannot connect to server!?

Sun Sep 02, 2018 12:37 am
Same problem nickname "zapasiony" thanks for that's i post my chanse to change Red chrystals from event chrystal
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shanz2k16

Junior Member

Google Play (Android)
Posts

1

Re: Cannot connect to server!?

Sun Sep 02, 2018 9:43 am
I just downloaded the game
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bayne7274

Junior Member

Windows PC
Posts

2

Re: Cannot connect to server!?

Tue Sep 18, 2018 7:35 pm
says cnnot connect to server check your connection and my wifi is great
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bayne7274

Junior Member

Windows PC
Posts

2

Re: Cannot connect to server!?

Tue Sep 18, 2018 7:36 pm
my name is barlow level 44
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Andphel Fullmetal

Junior Member

Windows PC
Posts

3

Re: Cannot connect to server!?

Thu Nov 01, 2018 6:18 pm
hola llevo ya 3 dias sin poder conctarme y me aparece un aviso que el juego no puede conectarse al server me pueden colaborar con eso? mi nick es alphatauri lvl 140
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Tudor FromGameloft

Community Manager

Posts

14

Cannot connect to server!?

Wed Nov 07, 2018 2:57 pm
Hey, guys!

Please try turning your device off for a few minutes and restart your networks. Also, make sure that you are not running any background streaming apps and that your have enough free storage space to properly run the game. If all this fails, please report this with our Customer Care team using thins link and selecting the DH5 tap. Our team will be able to investigate each case and assist your with a solution.
Thanks a ton for all your patience and support!

All the best!
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De Molay

Junior Member

Google Play (Android)
Posts

6

Re: Cannot connect to server!?

Tue Nov 13, 2018 1:17 pm
Can't connect to server for the last 4 hours now
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Pococurante

Junior Member

Windows PC
Posts

2

Re: Cannot connect to server!?

Tue Nov 13, 2018 1:42 pm
Same. I've tried multiple times from 7:30 AM till now almost 2PM