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FeliciaOni

Junior Member

Windows PC
Posts

9

Location

Hungary

Join Date: Tue Aug 09, 2016 3:43 pm

New Update does not update!

Tue Aug 09, 2016 3:52 pm
Hello when i go to try to play it says to update the game. I click to do so and it goes to the windows store. At the windows store it just says the game is already installed on my laptop. Normally for the prevous updates they would just automaticly update and work just fine. After a week now nothing is happening and i can not play. 

Please Help!


I am running WIndows 8 and playing on my normal laptop i have always played it on.
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Gameloft_Max

Community Manager

Posts

1398

Location

Montreal

Join Date: Mon Jun 20, 2016 9:21 pm

Re: New Update does not update!

Tue Aug 09, 2016 4:37 pm
Hello,

I have reported this issue to the team and we are investigating. i will come back to you as soon as I have more information!

Thank you!
Community Manager for Dungeon Hunter.
Report hackers/cheaters to me in PM or to CC. Forum posts will be deleted. Thank you!
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Gameloft_Max

Community Manager

Posts

1398

Location

Montreal

Join Date: Mon Jun 20, 2016 9:21 pm

Re: New Update does not update!

Tue Aug 09, 2016 6:36 pm
Hello!

Could you lease give me you character name so we can identify your account and look into it?

Thank you!
(I have sent you a PM about the same thing)
Community Manager for Dungeon Hunter.
Report hackers/cheaters to me in PM or to CC. Forum posts will be deleted. Thank you!
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FeliciaOni

Junior Member

Windows PC
Posts

9

Location

Hungary

Join Date: Tue Aug 09, 2016 3:43 pm

Re: New Update does not update!

Tue Aug 09, 2016 6:47 pm
It is either FeliciaOni or FeliciaO

It is one of those, i have one for Dunegon Hunter 5 and Gods of Rome

My email is the same perkunasoni@gmail.com 

facebook i am felicia oni steemer
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Gameloft_Max

Community Manager

Posts

1398

Location

Montreal

Join Date: Mon Jun 20, 2016 9:21 pm

Re: New Update does not update!

Tue Aug 09, 2016 9:54 pm
Thank you!

If you also could give me your Guild name if you are in one, and / or your referal code if you know it? It will help us identify your account faster!
Community Manager for Dungeon Hunter.
Report hackers/cheaters to me in PM or to CC. Forum posts will be deleted. Thank you!
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FeliciaOni

Junior Member

Windows PC
Posts

9

Location

Hungary

Join Date: Tue Aug 09, 2016 3:43 pm

Re: New Update does not update!

Tue Aug 09, 2016 10:24 pm
I can not log in so i do not know my referal code

i am not in a guild 

I am level 100 i think
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FeliciaOni

Junior Member

Windows PC
Posts

9

Location

Hungary

Join Date: Tue Aug 09, 2016 3:43 pm

Re: New Update does not update!

Sat Aug 13, 2016 9:33 am
I still can not play! Please do help resovle this, it was my daily favorite game and now i have not been able to play for over 2 weeks. 

When will you be able to fix this?
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AlexYs FromGameloft

Community Manager

Posts

7305

Re: New Update does not update!

Sun Aug 21, 2016 6:19 pm
Hi FeliciaOni, sorry for the late reply. It's possible that the support team doesn't have enough details to go on with this unfortunate issue that you're experiencing on your side. However, I'll let my colleague Max know about this, as perhaps he has more information to share regarding your pending case. Take care.
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FeliciaOni

Junior Member

Windows PC
Posts

9

Location

Hungary

Join Date: Tue Aug 09, 2016 3:43 pm

Re: New Update does not update!

Sun Aug 21, 2016 6:35 pm
Well you must of worked it out as it just started working! I was waiting a day to  make sure it stayed working but it seems to finelly updated and i am back to playing again. 

I am not sure what happened and why but it is fixed now. I guess they figured out my info or the game fixed itself i am not sure. I did not hear anything from them. 

I will write down my referral code since i guess that helps if i have issues in the future?

Thank \You AlexY and others for helping!

Thanks greatly

Felicia Oni
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AlexYs FromGameloft

Community Manager

Posts

7305

Re: New Update does not update!

Mon Aug 29, 2016 5:33 pm
Hi FeliciaOni, I'm really happy to hear that the matter has been resolved! :) If there are any other issues please let us know. Cheers!