no avatar

Rugina_Radu Bogdan

Junior Member

Posts

2

Re: Help to recover saved game progress

Wed Aug 09, 2017 11:31 pm
Please help me
i have the same problem
Character E.A.S.Y, lvl 140, Vip 9. , referal code 10d110
I have logged in the game, the game crash and when i reentered it put me to make another char. I made lvl 6 to reach de settings and to switch the game back to old account but it gave me an old character made 2 years ago, only lvl 28.
please help me to get back my 140 lvl character. i have invested in this char allot of money and time. im playing with this char since 2015.
the ticket number sent to Gl is: 13840417
thank you in advance
no avatar

Rugina_Radu Bogdan

Junior Member

Posts

2

Re: Help to recover saved game progress

Thu Aug 10, 2017 5:19 pm
anyone? pls
User avatar

AlexYs FromGameloft

Community Manager

Posts

7305

Help to recover saved game progress

Wed Aug 16, 2017 11:40 am
Hello Rugina_Radu Bogdan, the customer care team has been notified about the pending ticket so rest assured that you'll be contacted shortly by one of the available dedicated agents. Thank you for your patience.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
no avatar

Kerusi Malas

Junior Member

Google Play (Android)
Posts

3

Re: Help to recover saved game progress

Sun Dec 30, 2018 5:14 pm
Hello sir,
I've got the same problem too.. 
Please help me to recover my account..
Ticket id:17401530, 
I am VIP account, 
I can receive notification from my guild when the battle start, but i cant log in to game.. 
Please.. 

Thank you..
no avatar

Kerusi Malas

Junior Member

Google Play (Android)
Posts

3

Re: Help to recover saved game progress

Mon Dec 31, 2018 11:30 am
I hope gameloft team will help me before 7th january.. 5 days now..  :'(
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MILBOGI

Junior Member

Google Play (Android)
Posts

2

Re: Help to recover saved game progress

Sat Jan 05, 2019 10:03 am
Как восстановить игрока, после сброса настроек телефона?...
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Tudor FromGameloft

Community Manager

Posts

14

Help to recover saved game progress

Thu Jan 10, 2019 4:06 pm
Hey, guys!
Sorry for the delay!

@ Kerusi: I've notified the team to get back to you, but please also respond to the last mail from our agent. ;)
@ MILBOGI: If you had your progress linked with a social network account, simply reconnect as the game should load your progress. If this does not help, please let our Customer Care team know about this as they'll be able to identify your accent and restore it.
Thanks for all your patience, guys!

All the best!
no avatar

Kerusi Malas

Junior Member

Google Play (Android)
Posts

3

Re: Help to recover saved game progress

Thu Jan 10, 2019 4:22 pm
Hello sir @Tudor,
My problem solved..thank you so much.. :)
no avatar

MILBOGI

Junior Member

Google Play (Android)
Posts

2

Re: Help to recover saved game progress

Fri Jan 11, 2019 11:29 am
Почему моя проблема не только не решена,но и ответ на мои сообщения не последовал??