Lost of Character Progress (ticket ID # ...

Hi Tudor ,

Thank you for reply. I will keep contact CS via email for my account problem. 

Have a nice day.

[Tudor FromGameloft]

Awesome, Holmes!

Let me know how it works out.
Hope to see you back in the fight in no time!

Stay strong!

Same here... After being unable to connect, my character is lost.
Ticket id: 18161193
Thank you!

Same here...
It has happened again....
My Progress was reset to the beginning  what can i do now? 
Ticket-ID : 18162287

[Tudor FromGameloft]

Hey, guys!

Rest assured that, at the moment, this issue is our highest priority so the team is working on a fix. I'll be forwarding your tickets to have this handled ASAP.
Thank you for understanding and for all your patience!

See you in the fight, Hunters!

i hope the ticket no is the same but ive not had any reply and progress and items are still gone ,
and when takeing peoples time and money is the only thing you realy need to keep so please return my progress to close enough with in a day or two before the loss, i mean you most have logs or what
thanks 
greenpirate - dvn6srv

I ALSO HAVE LOST MINE!!! CAN ANYONE HELP ME GET MY CHAR BACK PLEASE!!!!!

[Tudor FromGameloft]

Hello, fellow Hunters!

I know I may sound like a broken record, but please first report it with our Customer Care team using the in-game option and then share your ticket ID with me here.
Thanks a ton for understanding!

Stay strong!