Rest assured that, at the moment, this issue is our highest priority so the team is working on a fix. I'll be forwarding your tickets to have this handled ASAP. Thank you for understanding and for all your patience!
i hope the ticket no is the same but ive not had any reply and progress and items are still gone , and when takeing peoples time and money is the only thing you realy need to keep so please return my progress to close enough with in a day or two before the loss, i mean you most have logs or what thanks greenpirate - dvn6srv
I know I may sound like a broken record, but please first report it with our Customer Care team using the in-game option and then share your ticket ID with me here. Thanks a ton for understanding!