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AlexYs FromGameloft

Community Manager

Posts

7336

Hello Foccacina, even though the IT agent hasn't replied in the ticket she replied to my query and she reassured me that she sent a new reminder with an urgent status about your issue. She can't promise a quick resolution on this, but at least lets keep our fingers crossed. Best regards.
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Focaccina

Senior Member

Posts

347

AlexYs FromGameloft wrote:
Hello Foccacina, even though the IT agent hasn't replied in the ticket she replied to my query and she reassured me that she sent a new reminder with an urgent status about your issue. She can't promise a quick resolution on this, but at least lets keep our fingers crossed. Best regards.
 

Oh well, what will be one more month to wait? ::)
Seriously, I had faith in your service "player ↔ assistance" but now there is something wrong in all this... and I repeat it's not for the missing armor reward but for a matter of principle about "problem ↔ find a solution" from your Custom Care service.

Let's count the days... 8-)
Image

Odyssey of a Ticket:
viewtopic.php?f=2101&t=292575
Shocking interview with a Dungeon Hunter 5 Developer: https://www.youtube.com/watch?v=fUUhn8Oyxvo by ghostwheel
How it actually works the whole WC system: 
https://www.youtube.com/watch?v=TOa0-S7nN2o thanks to Aragorn, son of Arathorn
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Joy FromGameloft

Community Manager

Posts

5410

Hi Focaccina,

I've just send a full reminder regarding your case.
We're sorry for any inconvenience this might have created but hopefully things will be solved soon.

Warm regards,
Geo
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JERVACU

Junior Member

Posts

8

Location

United States

I know your feeling mate. I've been here before with other games and their companies. Although, despite them being busy and having lives of their own, they cannot be on the support site forever. I'm sure their trying their best, and get around 100-200 complaints or more, daily. I put in a ticket for another game I use to play, and did not even get a single reply until 3 months later when the ticket was utterly useless, which then led me into deleting the game and suing the company for uncooperative with billing. They did not send me my money back, nor did they even offer to give me what I have paid for. Back to the main topic, I suggest you just give them some time, and they will get back to you. With translation at hand, I'm sure they need quite a few translators. I hope you get your issue resolved, and I hope you have a great day or night. Good luck ~ Jervacu
TOO PRO FOR YOU NEWB! p)
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Focaccina

Senior Member

Posts

347

Joy FromGameloft wrote:
Hi Focaccina,

I've just send a full reminder regarding your case.
We're sorry for any inconvenience this might have created but hopefully things will be solved soon.

Warm regards,
Geo
 

Just back from holidays... and guess what? Exactly!

No a single reply by no one from Custom "nice" Care service. ::)

Oh well, you can tell "holidays delay" or other useless excuse... but I'll begin this new year with an happy train of bumps! :D

I'll wait, don't worry.
Image

Odyssey of a Ticket:
viewtopic.php?f=2101&t=292575
Shocking interview with a Dungeon Hunter 5 Developer: https://www.youtube.com/watch?v=fUUhn8Oyxvo by ghostwheel
How it actually works the whole WC system: 
https://www.youtube.com/watch?v=TOa0-S7nN2o thanks to Aragorn, son of Arathorn
no avatar

dungeon hunter player

Junior Member

Posts

21

they are just like holiday working! they are not really working but having holiday during work. this is how a number one mobile game developer's customer care service is. Nice, isn't it?
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Focaccina

Senior Member

Posts

347

dungeon hunter player wrote:
they are just like holiday working! they are not really working but having holiday during work. this is how a number one mobile game developer's customer care service is. Nice, isn't it?

 

Ah, this is the most fun thing I ever read about GL :D

Seriously, GL is very far to be at top 10 of M.G.D. Developing more of 20 games is not a synonymous of quality if 80% of these games continue to suffer new/old bugs despite updates. Seasoned with a very very very poor C.C. service. It's like jump out of the frying pan into the fire ::)

Oh, before to forget...

 bump 
Image

Odyssey of a Ticket:
viewtopic.php?f=2101&t=292575
Shocking interview with a Dungeon Hunter 5 Developer: https://www.youtube.com/watch?v=fUUhn8Oyxvo by ghostwheel
How it actually works the whole WC system: 
https://www.youtube.com/watch?v=TOa0-S7nN2o thanks to Aragorn, son of Arathorn
User avatar

Focaccina

Senior Member

Posts

347

dungeon hunter player wrote:
Look like really no one working on it :-)

Not surprised after all........

 bump 
Image

Odyssey of a Ticket:
viewtopic.php?f=2101&t=292575
Shocking interview with a Dungeon Hunter 5 Developer: https://www.youtube.com/watch?v=fUUhn8Oyxvo by ghostwheel
How it actually works the whole WC system: 
https://www.youtube.com/watch?v=TOa0-S7nN2o thanks to Aragorn, son of Arathorn
User avatar

Focaccina

Senior Member

Posts

347

Thanks for your interest but I think Mods will consider your posts like "spam" and will lock the whole thread.
Again, thank you but it's my personal war ;)

bump
Image

Odyssey of a Ticket:
viewtopic.php?f=2101&t=292575
Shocking interview with a Dungeon Hunter 5 Developer: https://www.youtube.com/watch?v=fUUhn8Oyxvo by ghostwheel
How it actually works the whole WC system: 
https://www.youtube.com/watch?v=TOa0-S7nN2o thanks to Aragorn, son of Arathorn
User avatar

AlexYs FromGameloft

Community Manager

Posts

7336

Hi Focaccina, I know that the amount of time you've be waiting for this issue to be addressed is not something excusable, but I've recently emailed the Customer Care team about your case, and based on a new development I'm confident now that a possible solution for your original problem will be found. I'll provide an update in the following days. Best regards.