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Ngo Minh Tuan

Junior Member

Posts

4

Dear Gameloft Customer Care!!! 

I updated new version of game Dungeon Hunter 5 (version 1.5.0)
and i log in to play game but have to create new character...
My current character is lost, I don't know why...

My current character's name is TUANPRO
My google account is: nmttuan@gmail.com
My apple id is nmttuan@yahoo.com
My ticket ID is 10806023

Please check my current character information.
I don't want to play again from the beginning. Please help me!!!

Thank you very much.
Best regards!
User avatar

AlexYs FromGameloft

Community Manager

Posts

7285

Hi Ngo Minh Tuan, I'm sorry to hear about the difficulties you've experienced with the latest update. The ticket ID posted in your comment has been highlighted on the Customer Care support list. Please wait for a dedicated agent to contact you by email. Regards.
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Ngo Minh Tuan

Junior Member

Posts

4

Thank you for your consideration!
I'm looking for response of Customer Care team!
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Ngo Minh Tuan

Junior Member

Posts

4

I'm still waiting...
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Ngo Minh Tuan

Junior Member

Posts

4

I'm still waiting...How can i recover the lost character? Please help me!
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Erre_Kim

Member

Posts

41

Image
By Erre'Kim p)

 
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AlexYs FromGameloft

Community Manager

Posts

7285

Hello Ngo Minh Tuan, one of our customer agents answered your ticket a few days ago. Have you managed to follow the instructions included in the last email received from Customer Care? If not, please do so asap, so the agent can be able to restore your game progress. Best regards.
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Matthew_Peters

Junior Member

Posts

1

I also lost my account when I tried to log in with Facebook. Please help I spent over $100 on this game. I don't want it to go to waste.
My email is- petersmatthew20@gmail.com
I think my user name for my character was Legiondary
User avatar

AlexYs FromGameloft

Community Manager

Posts

7285

Hello Matthew_Peters, apologies for the inconveniences you have encountered with Dungeon Hunter 5. For this issue to be investigated further you'll have to open a trouble ticket with Customer Care (Options - Help - Customer Care). In case you're unable to submit the ticket through the in-game feature please try the web form instead: http://support.gameloft.com/Home/SupportForm/364
Please make sure to complete all the required fields and in the description box don't forget to include your referral code (Social > Friends > Referral Code tab), as this information will help our agents locate your account, including your saved profile. Best regards.
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mcqueeny

Junior Member

Posts

1

I lost my current account,i accidentaly linked it to the facebook account..

My username was kingdanny and the email adress is kingdanny295@gmail.com..

How do i get my acoount back please??