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블랙캣

Junior Member

Posts

2

Can't chat

Thu Nov 05, 2015 9:13 am
I can't chat in game one day. I can see other's chat but I can't chat

What happend? I already sent an e-mail 3 times but nobody answer.

Please reply asap
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AlexYs FromGameloft

Community Manager

Posts

7305

Re: Can't chat

Fri Nov 06, 2015 7:41 am
Hello, I'm sorry to hear about this unfortunate issue. Do you have the ticket ID (8 digit number received from Gameloft Support) of the matter, so I can do a follow up on it with the Customer Care team?

Additionally, you didn't specify the platform (though this info should be already included in the ticket), therefor it will be hard to isolate the cause of your issue. One more thing, UPD5 was just released on Android a couple of hours ago. Maybe the issue is no longer present in the new version.

Regards,
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블랙캣

Junior Member

Posts

2

Re: Can't chat

Fri Nov 06, 2015 9:25 am
ID : 10757702

Thank you for answering. I already updated DH5 but It doesn't work. Please let me know what the problem is.

Regards,
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AlexYs FromGameloft

Community Manager

Posts

7305

Re: Can't chat

Mon Nov 09, 2015 7:57 am
Hello, thank you for posting the ticket ID you've registered with Customer Care. I've highlighted it on the CC Support list. One of the available KR agents will contact you shortly. Best regards.