New Community Moderator - Andreea

Hi. i would like to know if it possible to help me. I had game account -JackofShadow. It was with google game account ( jackofshadowsThe1) and FB account ( Дорошенко Алексей) one day i restarted the game with new hero "Рексар" for the same google game's account. And when i switched into FB account to choose JackofShadow, my FB account saved new hero "Рексар" . So, i lost possibility to enter as JackofShadow into the game. Question- can you return my old hero for my fb account?

Dear gameloft,

I had enough of your scam. I've tried to make contact with you several time, sent you a dozen e-mails. You never responded. I have been charged ~9EUR  this month for a service I have not intended to subscribe for. I recieved several text messages, which included an option to unsubscribe. Sadly this did not work.  After some research on forums I found that this is a quite usual problem for many people. According to your Subscription Conditions  (https://www.gameloft.com/en/subscription-conditions/) one can unsubscribe by sending "STOP" to 84149. Neither works this. I also would like to inform you, that such practices (making obstacles for termination of agreement and keeping personal data against ones will) are considered unlawful. I find this whole situation rather revolting and hereby I am demanding the immediate termination of "my" subscription and the erasure of my personal data. You can contct me here: kakimaki653@gmail.com

Regards

Hello Andreea,

Love the game. Just had an issue though.
I was just doing the Sanctum Assault Mission - Water Lair - 3rd one Frozen Technology level.  I was on the final large ice golem boss after defeating the three mini ice golems, and fought him for like 30 seconds before the game crashed and closed the app.  I am using my work Ipad which is a second Gen Ipad and my internet at the house is really good.  
Only reason I am saying anything is that I spent a little over 200 gems to get to that point, only to have the program close out on me.
Is there anything I can do to get reimbursed?

Thanks
Pestilence

Ummm, who was Tudor, what did he do.

Can not connect to server, check intenet connection.
This is all I can get for the past week. Is there something wrong with the servers?

Hi im quite new to forums and i cant seem to know where to post my problem. Ive been encountering invulnerable enemies on trial of elements especially on death element (overseer). I cant proceed to next level because i cant kill it. Thanks.

Hello everyone.
Glad to meet you all. I'm Andreea and I'll take Tudor's place.

If you have any questions, don't hesitate to ask me.

Have an awesome day ^^ !

Hello everyone.
Glad to meet you all. I'm Andreea and I'll take Tudor's place.

If you have any questions, don't hesitate to ask me.

Have an awesome day ^^ !
 

Here was the post i found were it said you were taking over

so your saying that Tudor is Still Active Manager then ?

Hello!
I played the steam game, I paid a fee to enter the VIP
But I got a game error and I texted support but it wasn't fixed.
I have seen an update on Windows but I don't see it on steam.
Who can I meet to solve this problem?

please i would like to post. i can not. ive read all the rules and guidlines.....did i miss something here ?