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Juan_Daniel

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64

Unrepaired gear in Arena

Fri Jan 05, 2018 1:35 pm
Last tuesday, at the beginning of a new Arena day, I found out that none of my gear used the previous day was repaired (13 gear sets, all elements combined). I sent a ticket and provided screenshots and got a compensation... 1 hammer.
I wrote back asking for an explanation and got this answer:
Hello Daniel,

Thank you for your email.

Daniel, please be advised that after the recently implemented update, only one set that is equipped is repaired every new day. So, there is no error in the fact that other sets are not repaired.

I have sent you 1 Hummer so that you could repair the set that was equipped on your character, but was not repaired.

Hope for your understanding.

Best regards,

I answered back with a screenshot of DH5 Q&A, that states that ALL your gear gets repaired at the beginning of each day. Their answer:
Hello,

Thank you for your message.

Please be informed that only equipped set is to be repaired every day. This is a game design.

Thank you for your understanding.

Should you face any other difficulty, please feel free to contact us again.

Best regards,

What can we do if GL's Customer Care don't even know their own games' rules?

PD: At least I got a Hummer. Lol!
JDanfor for friends
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DarkVoid

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220

Re: Unrepaired gear in Arena

Fri Jan 05, 2018 2:27 pm
For a start you could post it in the correct forum. ;-)
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Juan_Daniel

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Re: Unrepaired gear in Arena

Fri Jan 05, 2018 2:50 pm
Will do
JDanfor for friends
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Flohnny

Senior Member

Google Play (Android)
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158

Re: Unrepaired gear in Arena

Sat Jan 06, 2018 6:14 am
There was nothing wrong with posting that here. Hes just pointing out deficiencies with customer care on what is a open chat. No need to blast him for it. Im glad i got to see it as I've gotten answers just like it before. GL customer care....doesnt care. Been my experience with them and really doesnt look like its changed much.
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DarkVoid

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220

Re: Unrepaired gear in Arena

Sat Jan 06, 2018 8:32 am
If he wants help from GL it is not usefully to post in the general forum and not in the correct one.
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Juan_Daniel

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Apple (iOS)
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64

Re: Unrepaired gear in Arena

Sun Jan 07, 2018 3:13 am
Well. As Flohny pointed out, I was more sharing my bad experience with Customer Care than looking for help. I’m still in talks with them through e-mails. I also posted in Support and Help and guess what... no answers.
JDanfor for friends
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robSJ

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69

Re: Unrepaired gear in Arena

Sun Jan 07, 2018 7:46 am
Disappointing?  Yes.
Surprising?        No.
Appropriate to post here... I’m fine with it.
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Juan_Daniel

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64

Re: Unrepaired gear in Arena

Fri Jan 12, 2018 3:45 pm
Thanks Rob
JDanfor for friends
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Soswald73

Senior Member

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Posts

243

Re: Unrepaired gear in Arena

Sat Jan 13, 2018 11:39 am
Thanks for posting here.  This is the place to post for informational purposes. 

I have been dealing with GL because for some reason, I am no longer getting offered the increased gem amounts in the bigger gem packages after I make another purchase.  Same thing that I had been doing for months.   But the customer care people don’t seem to know anything.  

It’s good for everyone to know about these experiences.
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robSJ

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69

Re: Unrepaired gear in Arena

Sun Jan 14, 2018 2:03 am
I haven’t been getting the increased gem offers for months either. Please report what you find out.