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Vanessa.2m

Senior Member

Google Play (Android)
Posts

400

Hello @Alexys,
We have an issue with our score in the clan event. 
I pointed this out several times in the Discussions section, but I don't have an answer.  I hadn't thought it would be more appropriate here. 
Our score is not up to date in the world and league rankings.  We have seen this for 2 events.  Are you aware of this problem and will it be fixed?  Are we the only ones?
Thanks for your attention 😊
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LesColleguesDeDml - Le Dragon Rubis
Androïd EUR 6a46c0 - a3fd76 
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AlexYs FromGameloft

Community Manager

Posts

7337

Hi Vanessa.2m, I believe that there's a slight delay in updating the clan event scores on the leaderboard -- this usually happens with all events that have a leaderboard so that it doesn't put a strain on the servers by constantly updating/refreshing player data. If the actual score fails to update however, you should definitely look into opening a support ticket with Customer Care as it needs to be looked into. All the best.
Community Support Manager @ DML / LLHU
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Vanessa.2m

Senior Member

Google Play (Android)
Posts

400

Thank you AlexYs !
LesColleguesDeDml - Le Dragon Rubis
Androïd EUR 6a46c0 - a3fd76 
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AlexYs FromGameloft

Community Manager

Posts

7337

No worries whatsoever, Vanessa.
Community Support Manager @ DML / LLHU
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.