Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
User avatar

MistyTerrain

Senior Member

Windows Phone
Posts

306

Reset Before Claiming Prize

Fri Feb 26, 2021 9:36 pm
Was doing dungeon and spent the 2000 and the game decided it was the perfect time to reset after I spent the steps but before I could claim the prize. Is there any way to fix this?
User avatar

cryscryb

Veteran

Apple (iOS)
Posts

1513

Re: Reset Before Claiming Prize

Fri Feb 26, 2021 9:54 pm
That's a major bummer MistyTerrain, sorry to hear you experienced that. Maybe the Customer Care (CC) folks can help you out via in-game CC chat/ticket? I hope they figure something out for you, and good luck!
Duplicate threads makes reader's and moderator's lives harder. Common game save/restore issues and creating a Customer Care/Chat ID/Ticket. GL said NO to "Gift All" button.
User avatar

MistyTerrain

Senior Member

Windows Phone
Posts

306

Re: Reset Before Claiming Prize

Sat Feb 27, 2021 4:23 pm
It was solved. Thanks.
User avatar

cryscryb

Veteran

Apple (iOS)
Posts

1513

Re: Reset Before Claiming Prize

Sun Feb 28, 2021 7:21 pm
Glad to hear it, yw. Love the new avatar btw!
Duplicate threads makes reader's and moderator's lives harder. Common game save/restore issues and creating a Customer Care/Chat ID/Ticket. GL said NO to "Gift All" button.
User avatar

AlexYs FromGameloft

Community Manager

Posts

7336

Reset Before Claiming Prize

Tue Mar 02, 2021 11:56 am
Sorry to hear about this, MistyTerrain, but glad that the issue has been resolved (I presume with the help of the CC folks?).
Community Support Manager @ DML / LLHU
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.