Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
no avatar

phoenix_rising

Junior Member

Windows PC
Posts

8

no compensation 4 weeks later....

Tue Feb 16, 2021 10:52 am
Hi

I cant' view my posts so don't know if there was a response on the sugar rush compensation conversation

Conversation ID: #312717

Spent around 1000 gems as well as hatching and breeding tokens only to have the game pulled. so many gems spent as co-leader in one of the top clans on Windows APA

Please forward to CC as I only have the acknowledgement email and nothing else.
User avatar

AlexYs FromGameloft

Community Manager

Posts

7336

no compensation 4 weeks later....

Tue Feb 16, 2021 11:35 am
Hi phoenix_rising, sorry to hear that your ticket has gone answered for such a long while. I've pinged Customer Care team about your case and they'll be following up on it as soon as possible. Best regards.
Community Support Manager @ DML / LLHU
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
no avatar

phoenix_rising

Junior Member

Windows PC
Posts

8

Re: no compensation 4 weeks later....

Tue Feb 16, 2021 11:47 am
thanks AlexYs :)
User avatar

AlexYs FromGameloft

Community Manager

Posts

7336

no compensation 4 weeks later....

Fri Feb 19, 2021 12:56 pm
Happy to be of assistance, phoenix_rising. By the way, I believe that the folks from Customer Care have resolved the issue and I hope you're satisfied with the resolution provided. All the best.
Community Support Manager @ DML / LLHU
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.