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SeeJayEmm

Junior Member

Google Play (Android)
Posts

1

Re: No one has responded to me

Fri Mar 05, 2021 8:38 pm
We're also having a problem with support not responding. Ticket 386670. My son lost his progress due to his phone being factory reset and we were hoping support could restore his game.

Thanks
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cryscryb

Veteran

Apple (iOS)
Posts

1622

Re: No one has responded to me

Sun Mar 07, 2021 7:09 pm
I hope they get back to you soon SeeJayEmm. Did your son have his game connected at any time to an ID to save the game attached to that ID? If so most people can restore their own progress by logging into that same ID again (after bypassing the tutorial). If not, I'm glad you posted your conversation ID. I hope you get a response soon.

Here's some more helper info about self-restore if the game was ever connected to an ID (please ignore if it doesn't appy):
viewtopic.php?f=2089&t=606936&p=4118850#p4118850

Best of luck!
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AlexYs FromGameloft

Community Manager

Posts

7337

No one has responded to me

Tue Mar 09, 2021 10:22 am
Hi SeeJayEmm, thanks for sharing your ticket ID with us. The ticket has been highlighted with an agent and the Customer Care team has been informed about your request. Best regards.
Community Support Manager @ DML / LLHU
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.