Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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Peotrie

Member

Windows PC
Posts

46

Windows server down?

Tue Jan 12, 2021 11:36 pm
Hi.

I've been unable to connect to the Australia/Pacific Windows server for a couple of hours.

Anyone else with this problem?

Is there a problem with the server?

Is there an ETA on repair?

Many thanks, P.
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Julz83

Junior Member

Windows PC
Posts

5

Location

Australia

Re: Windows server down?

Wed Jan 13, 2021 2:25 am
i am unable to get on game too and same with other members of my clan. one member told me she has been trying since 6am Queensland Australia time to get on game and has no luck. she has been trying every 30 mins
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AnimatingDragon

Junior Member

Apple (iOS)
Posts

1

Re: Windows server down?

Wed Jan 13, 2021 3:45 am
Australian IOS servers also appear to be down.
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Julz83

Junior Member

Windows PC
Posts

5

Location

Australia

Re: Windows server down?

Wed Jan 13, 2021 3:50 am
Australian Android servers r also down so i have been informed by a friend who has 2 accounts one on windows apa and one on android apa. Still waiting to find out why and when we r to expect to be able to access game again since we have already lost 2 refils for the board game if we dont gain access before 4pm Queensland Australian time
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AlexYs FromGameloft

Community Manager

Posts

7338

Windows server down?

Wed Jan 13, 2021 11:07 am
Hello everyone, we're having some server issues on APA, which means that all users (no matter their platforms) who are trying to connect to this server are impacted (some more than other) -- our online tech support folks are aware and working around the clock to get these problems resolved as soon as possible. Sorry for the frustration caused by this, by the way.
Community Support Manager @ DML / LLHU
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Julz83

Junior Member

Windows PC
Posts

5

Location

Australia

Re: Windows server down?

Wed Jan 13, 2021 2:11 pm
Game is back up and running now on windows APA. not sure if going to get any compensation considering we lost 2 refills for the divine event but happy to be able to play game again as have missed my dragons and my clan family
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AlexYs FromGameloft

Community Manager

Posts

7338

Windows server down?

Wed Jan 13, 2021 2:45 pm
The servers are indeed more stable and players can once again connect to the DML APA server, but it's worth adding that we'll continue to closely monitor the situation for the time being as the services are not yet 100% restored/stable. That being said, the team is working on a compensation which will be sent to all impacted APA users -- ETA on this soon. All the best.
Community Support Manager @ DML / LLHU
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
User avatar

Julz83

Junior Member

Windows PC
Posts

5

Location

Australia

Re: Windows server down?

Wed Jan 13, 2021 2:55 pm
thanks for the update Alex
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AlexYs FromGameloft

Community Manager

Posts

7338

Windows server down?

Fri Jan 15, 2021 11:13 am
Happy to help, Julz83. :)
Community Support Manager @ DML / LLHU
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.