Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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tribalspiral

Junior Member

Google Play (Android)
Posts

9

Re: HELP!!! I lost my game progress

Wed Feb 10, 2021 6:36 pm
Hi there.
I delele the app from my device 08/02/21, 19:50 and can't connect . in the account conflict screen it is appear my account i login but Everytime strart me from the beginning . I'm level 84 my player ID is 8ff23f code to the game 6dd01d android eur.
Facebook id 3780794338605640

I already email to customer care when the problem occurred but not respond.
Conversation ID: #349749
Entry ID: 109968312

PLEASE HELP!!!

THANKS IN ADVANCE
User avatar

AlexYs FromGameloft

Community Manager

Posts

7337

HELP!!! I lost my game progress

Fri Feb 12, 2021 1:22 pm
Hi tribalspiral, thank you for your reply. I have transferred your conversation ID to our dedicated agents from customer care and it should be handled soon. Thank you.
Community Support Manager @ DML / LLHU
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.