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Fr Cayman

Member

Google Play (Android)
Posts

80

Ads still not playing

Sat Apr 13, 2019 11:42 am
The video ads are STILL not playing properly on my Android.  They work just fine on Windows.  Actually for a few days, I haven't had as much trouble but last night and this morning it is back to hit "watch ad" to an attempt and a bump back to the watch ad screen.

This already cost me Ace Dragon on my Android.  My Android is my baby game and I didn't have Ace, and now still don't.  It was impossible without ads for almost 4 days, and now it's acting the same way.
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AlexYs FromGameloft

Community Manager

Posts

7285

Ads still not playing

Mon Apr 15, 2019 2:53 pm
Hello Fr Cayman, if you haven't done this by now, please reach out to us via customer care. The support agents will need some very specific details from your account + device so they can look more in-depth into the issue you're having with the ads. Thanks so much!
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.