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Cassie_5678

Junior Member

Google Play (Android)
Posts

7

Thanks AlexYs. I confirmed to CC I received Costume. Now fingers crossed for a whole lotta luck breeding Eagle!
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Romulus

Member

Google Play (Android)
Posts

50

Ticket Number is 18049389
In the meantime I got Costume Dragon but still waiting for the refund of the gems I was forced to use to catch up the lost time. Used gems to speed up boss challenge and then got no Costume Dragon. You migth be able to imagine, how I felt on this stage.
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AlexYs FromGameloft

Community Manager

Posts

7306

Hi,

@Cassie_5678 No problem, glad that matter with the Costume Dragon has been resolved. :)

@Romulus I can't see the refund request in the ticket ID you've mentioned in your post, just the Costume Dragon issue that you've reported and got resolved on April 7th by the CC agent handling your case. You'll need to submit a separate ticket containing your refund request to CC. Once you've done that your claim can be reviewed by the appropriate team. Thank you.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.