Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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dbcurrie

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Join Date: Fri Feb 24, 2017 8:06 am

Divine ticket issue

Thu Mar 21, 2019 1:47 am
Hey AlexYs, could you take a peek at this and see if you could nudge it a bit? 

Ticket ID 17950619

Thanks!
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AlexYs FromGameloft

Community Manager

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7285

Divine ticket issue

Thu Mar 21, 2019 2:39 pm
Sure thing, dbcurrie! :)

Edit: Actually a CC agent just responded in the support ticket. It seems that you'll need to contact them back after the Gem Spending event ends. Please let me know once you do that so we can try to speed-up the resolution of your case considering only 11 days remain in the Divine Event. Thanks.
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dbcurrie

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Join Date: Fri Feb 24, 2017 8:06 am

Re: Divine ticket issue

Thu Mar 21, 2019 4:58 pm
Thanks! I appreciate it!
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dbcurrie

Dragon Mentor

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1303

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Join Date: Fri Feb 24, 2017 8:06 am

Re: Divine ticket issue

Fri Mar 22, 2019 8:06 am
Nudge-nudge. Just contacted customer support again.

Thanks so much!
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AlexYs FromGameloft

Community Manager

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7285

Divine ticket issue

Fri Mar 22, 2019 2:28 pm
Hey dbcurrie, case has been escalated on to the tech department for a more in-depth review. That said, I've asked the folks from the tech department to provide a resolution as soon as possible. Thanks and fingers crossed that everything will go smooth!

Edit: Please check your email, some good news awaits you. :)
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
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dbcurrie

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1303

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Join Date: Fri Feb 24, 2017 8:06 am

Re: Divine ticket issue

Fri Mar 22, 2019 5:43 pm
Thank you! I appreciate the help!
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AlexYs FromGameloft

Community Manager

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7285

Divine ticket issue

Mon Mar 25, 2019 4:12 pm
I'm glad I could be of help.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.