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Burntcookies

Member

Windows PC
Posts

81

Never ending news alert

Wed Mar 20, 2019 5:42 am
Not sure if it's been addressed yet but the red news alert won't go away by just checking the news unless you close the game out. Not a big deal but in case you haven't heard.
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AlexYs FromGameloft

Community Manager

Posts

7285

Never ending news alert

Wed Mar 20, 2019 2:26 pm
Hi Burntcookies, I'm forwarding the issue on to the team so it can be looked into. No need for further details at the moment since I'm experiencing the same behavior. All the best.
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AlexYs FromGameloft

Community Manager

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7285

Never ending news alert

Thu Mar 21, 2019 2:48 pm
Hey, so our devs couldn't reproduce the issue on their side and I'm also not experiencing it anymore. :( Must have been something temporary. If you encounter it again, do you think there's any possibility whatsoever that you can make a quick video with the issue? Thanks so much.
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AlignedPath4579

Junior Member

Windows PC
Posts

24

Re: Never ending news alert

Sat Mar 23, 2019 7:02 am
I am having the same issue AlexYs :) I don't know how to make a video but if you tell me how to I would give it a go :)
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AlexYs FromGameloft

Community Manager

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7285

Never ending news alert

Mon Mar 25, 2019 4:20 pm
Hi AlignedPath4579, the easiest method would be to record the screen of your Windows device with a phone and then to share the resulting video file on a hosting site like https://www.google.com/drive/ or on https://streamable.com/.

If you can't use a phone for recording, then you'll have to use the built in recording software named Game Bar / DVR: https://www.windowscentral.com/windows- ... -need-know.

Let me know if you have any additional questions and I'll try to help.
Community Support Manager @ DML / MLP
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Please use the appropriate sections of the forums or the Customer Care website.
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AlignedPath4579

Junior Member

Windows PC
Posts

24

Re: Never ending news alert

Mon Mar 25, 2019 11:15 pm
thanks AlexYs, wow sounds like a lot of work my friend lol thankfully the problem has seemed to rectify itself for me anyway. thank u as always for your help my friend :)
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AlexYs FromGameloft

Community Manager

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7285

Never ending news alert

Tue Mar 26, 2019 4:56 pm
Yeah, it's a bit of work to set it up, but once it's done it should be rather easy to record it (just a press of a button). Anyway, I'm glad to here that issue fixed itself on your side.
Community Support Manager @ DML / MLP
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Please use the appropriate sections of the forums or the Customer Care website.
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Starman the Blaziken

Junior Member

Windows PC
Posts

1

Re: Never ending news alert

Thu Apr 04, 2019 7:41 pm
Yeah I been having the same problem myself where the news says 99 and the settings is just a ! in the average red circle... Though, the only thing that I could only have guessed was the buggy news.
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AlexYs FromGameloft

Community Manager

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7285

Never ending news alert

Fri Apr 05, 2019 1:18 pm
Hi Starman the Blaziken, I believe that his has happened after updating the game to the latest available version update. The issue should fix itself by clicking on the options icon icon and then on the newsfeed (an app restart may be required). If the problem reappears, let me know please.
Community Support Manager @ DML / MLP
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CritterFeeder

MVP / Dragon Elder

Windows PC
Posts

3556

Re: Never ending news alert

Sat Apr 06, 2019 12:13 am
FYI, news alert is still buggy. I've had a 1 in the upper corner since before the update. It's not that it goes away and comes back, it just doesn't go away. At all. I haven't bothered to submit a ticket because it's a relatively minor irritant.
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