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Dungeonnik

Junior Member

Windows PC
Posts

27

Location

Bulgaria

Disappeared divine materials

Thu Mar 14, 2019 9:13 am
On the 26th  January, after I bought 14 divine E/o materials from black market I made 200 and post to FB.
After update, on 12th February I looked at my materials and saw that they were 186.
I have not enchanted a dragon but the materials are gone.
I send 10 messages to Customers Care, but they can not explain to me what happened.
I think this is not normal :( is not nice :(
Can anyone explain what happened?
I'm sorry but my English is not very good!
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Dungeonnik

Junior Member

Windows PC
Posts

27

Location

Bulgaria

Re: Disappeared divine materials

Thu Mar 14, 2019 9:17 am
Now
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AlexYs FromGameloft

Community Manager

Posts

7285

Disappeared divine materials

Thu Mar 14, 2019 11:11 am
Hi Dungeonnik, please post your ticket ID. The ticket ID can be found in the automated response email you should have received after originally reporting the issue to Customer Care. Thank you.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Dungeonnik

Junior Member

Windows PC
Posts

27

Location

Bulgaria

Re: Disappeared divine materials

Thu Mar 14, 2019 7:17 pm
I can not find  automated response, maybe I've deleted it or used it directly mail from my previous problem.
Try this Your ticket ID is 17309764.
Server Windows-Eur, Recruitment code 47a8.
 
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AlexYs FromGameloft

Community Manager

Posts

7285

Re: Disappeared divine materials

Tue Mar 19, 2019 4:16 pm
Hey, based on that ticket ID I think I've managed to locate the actual issue with the missing divine materials: #17643456. I've asked the colleagues from customer care and tech department to check the issue once more, although I'm not sure if the outcome will be different since this has already been verified multiple times. Thanks.
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Dungeonnik

Junior Member

Windows PC
Posts

27

Location

Bulgaria

Re: Disappeared divine materials

Wed Mar 20, 2019 12:12 pm
They checked it several times.
The materials disappeared during the update, but they do not see a problem in my logs and records  and can not help me :(
Server Windows-Eur, Recruitment code 47a8.