Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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Ionut_Vladulescu

Senior Member

Google Play (Android)
Posts

202

Re: Adds are not loading...again

Sun Feb 24, 2019 12:58 pm
next week is the divine event and i still can't see any videos...too bad i hope for the scarab dragon and the possible divine tickets in otto's lotto but there's no solution for my problem till now...:(
Old player for new stuff...and some FUN
Recruitment code: 8eaf36  -  Android EUR~GOLD

 
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AlexYs FromGameloft

Community Manager

Posts

7280

Adds are not loading...again

Wed Feb 27, 2019 2:31 pm
Hello, I've pinged the ads support team again with regards to your pending case. Thanks for being patient.
Community Support Manager @ DML / MLP
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AlexYs FromGameloft

Community Manager

Posts

7280

Adds are not loading...again

Fri Mar 01, 2019 1:38 pm
Hey, our ads support team has blacklisted your device from that specific ad campaign. Can you please check to see if you can watch Otto's Lotto video advertisements now? Thanks.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Ionut_Vladulescu

Senior Member

Google Play (Android)
Posts

202

Re: Adds are not loading...again

Fri Mar 01, 2019 2:18 pm
The last problem add seems to be gone but there are another 2 new broken ads from today :(
what the heck is wrong with these ads
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Old player for new stuff...and some FUN
Recruitment code: 8eaf36  -  Android EUR~GOLD

 
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AlexYs FromGameloft

Community Manager

Posts

7280

Adds are not loading...again

Tue Mar 05, 2019 2:41 pm
Hey, so I'm afraid that it's not the fault of the ads per se. The thing is that you have an old spec Android tablet running on old firmware that simply doesn't support the format of these specific ads (E.g. Allview viva c701 with 5.1.1 Android version). Due to this, you'll always have this problem, and even if I escalate your case again on to the ads support team, the problem will be fixed only temporarily, as new ad campaigns will come through and the issue happens all over again. I'm sorry to say this, but the only permanent fix for this issue is to get a new device with better specifications. :(
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Ionut_Vladulescu

Senior Member

Google Play (Android)
Posts

202

Re: Adds are not loading...again

Tue Mar 05, 2019 6:12 pm
Ok however thanks for all the help but now i don't have the resources to buy a new tablet.
Old player for new stuff...and some FUN
Recruitment code: 8eaf36  -  Android EUR~GOLD

 
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AlexYs FromGameloft

Community Manager

Posts

7280

Adds are not loading...again

Thu Mar 07, 2019 12:37 pm
I thought you deserved to know the truth about the ads issues that keep on happening every other week. :( If I ever hear about a permanent solution other than switching to a more powerful device I will for sure let you know. All the best.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Ionut_Vladulescu

Senior Member

Google Play (Android)
Posts

202

Re: Adds are not loading...again

Mon Mar 25, 2019 3:57 pm
Hello! i have a idea for my adds problem. just set the disney magic kingdom or any adds about games again, these adds worked very good for my device and there were some new adds about some items to buy via online, introduced this year. i wanna to use the speed button for breedings again it's very nasty that are loading only dumb ads about nothing important and don't load either on my device.
Old player for new stuff...and some FUN
Recruitment code: 8eaf36  -  Android EUR~GOLD

 
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AlexYs FromGameloft

Community Manager

Posts

7280

Adds are not loading...again

Mon Mar 25, 2019 4:58 pm
Hey, these ads usually target a large number of users so the team can't really create specific ad campaigns for a single device/user. They can, however, blacklist the problematic ads that don't show properly. This must be done basically every week since old ad campaigns end and new ones start. This leads us to what we have been doing already in this thread (i.e. you reporting the faulty ad, me escalating on to the ads team, them banning your device from the ad campaign). All the best.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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trishkris

Senior Member

Windows PC
Posts

106

Re: Adds are not loading...again

Sat Mar 30, 2019 9:24 pm
Hi

I am getting that skip after 10 seconds video every few mins. Its really annoying, today I got it back to back 3 times. Is it some kind of bug?