Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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AlexYs FromGameloft

Community Manager

Posts

7305

Adds are not loading...again

Tue Jan 29, 2019 12:56 pm
Hello,

@Ionut_Vladulescu We're talking about the same Disney ad that was blacklisted on your device last week? Thanks and looking forward for you to confirm this aspect.

@what pet do i love As the Customer Care agent already explained over email, there's nothing that can be done on their end, since this is not an actual issue, just a change into the monetization model. That being said, they've already informed you that they've noted down your complaint as critical feedback and that they'll pass it on to the relevant team. Thank you.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Nguyen Duyen

Member

Google Play (Android)
Posts

37

Re: Adds are not loading...again

Wed Feb 06, 2019 5:49 am
Dear Sir Andras
There are problem with my friend that His ACC ( *NamVH1* level 150, in clan Super Elders.) Can't login game after update 4.3 version.
He is very sad so much.
Although he have contacted to request Customer Care but you cant check and fix error to help him.

It is Disappointing when he can't login his ACC.
we also couldn't visit his ACC cause Game will be escaped.
I hope Sir Andras can see this and you can check and fix this error as soon as.
He is a passion and passion player. He always play hard and stick this game for over 4 years.
Waiting for helping... As soon as
Thanks Sir
User avatar

Nguyen Duyen

Member

Google Play (Android)
Posts

37

Re: Adds are not loading...again

Wed Feb 06, 2019 5:50 am
Dear Sir Andras
There are problem with my friend that His ACC ( *NamVH1* level 150, in clan Super Elders.) Can't login game after update 4.3 version.
He is very sad so much.
Although he have contacted to request Customer Care but you cant check and fix error to help him.

It is Disappointing when he can't login his ACC.
we also couldn't visit his ACC cause Game will be escaped.
I hope Sir Andras can see this and you can check and fix this error as soon as.
He is a passion and passion player. He always play hard and stick this game for over 4 years.
Waiting for helping... As soon as
Thanks Sir
User avatar

AlexYs FromGameloft

Community Manager

Posts

7305

Adds are not loading...again

Fri Feb 08, 2019 12:12 pm
@Nguyen Duyen I've responded to the issue from your post here: viewtopic.php?f=1798&t=674482#p3615328. Please don't spam unrelated threads with your friend's problem. Thank you.

@onut_Vladulescu I'll forward the details about the new problematic advert on to the ads support team for further investigation. I'll update you with their feedback once I have it.

Edit: The ad has been blocked and should no longer appear on your device.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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AlexYs FromGameloft

Community Manager

Posts

7305

Adds are not loading...again

Tue Feb 12, 2019 2:24 pm
No problem whatsoever, Ionut. :)
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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AlexYs FromGameloft

Community Manager

Posts

7305

Adds are not loading...again

Tue Feb 19, 2019 12:39 pm
Thanks for letting me know, I'll ask the ads support team to look into it. I'll update you once I have their feedback. All the best.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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titans gameloft

Junior Member

Windows PC
Posts

2

Re: Adds are not loading...again

Fri Feb 22, 2019 9:35 am
server problem fix soon
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AlexYs FromGameloft

Community Manager

Posts

7305

Adds are not loading...again

Wed Feb 27, 2019 2:31 pm
Hello, I've pinged the ads support team again with regards to your pending case. Thanks for being patient.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
User avatar

AlexYs FromGameloft

Community Manager

Posts

7305

Adds are not loading...again

Fri Mar 01, 2019 1:38 pm
Hey, our ads support team has blacklisted your device from that specific ad campaign. Can you please check to see if you can watch Otto's Lotto video advertisements now? Thanks.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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AlexYs FromGameloft

Community Manager

Posts

7305

Adds are not loading...again

Tue Mar 05, 2019 2:41 pm
Hey, so I'm afraid that it's not the fault of the ads per se. The thing is that you have an old spec Android tablet running on old firmware that simply doesn't support the format of these specific ads (E.g. Allview viva c701 with 5.1.1 Android version). Due to this, you'll always have this problem, and even if I escalate your case again on to the ads support team, the problem will be fixed only temporarily, as new ad campaigns will come through and the issue happens all over again. I'm sorry to say this, but the only permanent fix for this issue is to get a new device with better specifications. :(
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.