Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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AlexYs FromGameloft

Community Manager

Posts

7293

Adds are not loading...again

Thu Jan 10, 2019 3:16 pm
Hello, please follow the procedure I've posted in the other thread you've started on this forum section (I'll leave it below as well) as it's very important. Moreover, it would be very helpful for our ads support team if you can make a screenshot in which identifying details about the ad can be seen (like the logo or the name of the Disney game you've mentioned). Thanks a lot!

- Quick description of the problematic advertisement
- Device name and model
- Firmware version (i.e. Android version / iOS version)
- Connection type (WiFi / 3G / 4G)
- Platform
- Friend Code and Server
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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what pet do i love

Junior Member

Windows PC
Posts

6

Re: Adds are not loading...again

Fri Jan 11, 2019 2:37 pm
i have been playing for 2 1/2 years. had to do work on my computer. reinstalled the game but cant get my old account. i sent in a ticcket but havent heard a word
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AlignedPath4579

Junior Member

Windows PC
Posts

24

Re: Adds are not loading...again

Fri Jan 11, 2019 4:49 pm
just registered looking to see if i can get my problems with the game solved and instead i have a new problem i cant make a new post i can only post on already started topics LOL :P AlexYs if it is possible i would like to talk to u and see if u can help me get my issue resolved. i have a ticket id number from customer care, i have been e-mailing back and fourth for the last 4 days with them and have gotten nowhere. the process is painfully slow and would love to get back to playing :) so if u can help me please answer my post and i will provide u with any information u need :) thank in advance :)
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Beachbaby75

Junior Member

Apple (iOS)
Posts

1

several clan members adds not loading

Mon Jan 14, 2019 6:22 pm
So several of us in friends of dragons cannot view adds...a message comes up saying no adds are available and to please check back later. Several hours now. I have two iOS devices and am not sure of the rest of the clan members.
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TripletsMum

Member

Apple (iOS)
Posts

72

Re: Adds are not loading...again

Mon Jan 14, 2019 11:38 pm
The message that no ads are available seems to be widespread on the iOS platform. Otto’s Lotto, Enchantment Materials, and Card Pack videos all come up with the samemessage. I submitted a ticket as per guidelines as have several clan members and mates.
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AlexYs FromGameloft

Community Manager

Posts

7293

Adds are not loading...again

Tue Jan 15, 2019 3:37 pm
Hello everyone,

@Ionut_Vladulescu Glad to hear that the video ads issue has been resolved on your side. Hopefully, it will stay so for the foreseeable future.

@what pet do i love Really sorry to hear about that. :( Please pass me your ticket ID if you haven't got any response from customer care still. The ticket ID can be found in the automated response email you should have received after reporting the issue to Customer Care. Thanks and looking forward to your reply.

@AlignedPath4579 Let me know the ticket ID of your issue, please. Once I have it I can speak with the customer care agents to see if there's anything that can be done to speed up a resolution for your case. In order to locate your ticket ID, please check your email for the auto-reply received from customer care when you've initially registered the issue with them.

@Beachbaby75 @TripletsMum A server-side solution has been implemented earlier today that should help with the "Sorry, no ads for the moment" issue. Let me know your feedback once you've had the chance to check on your side.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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AlexYs FromGameloft

Community Manager

Posts

7293

Adds are not loading...again

Thu Jan 17, 2019 2:22 pm
Ionut_Vladulescu wrote:
The disney add is back and now i can't see any other videos again. After the add loads i can't go back and it shows me in german :"du kannst an dierser stelle nicht zuruckgehen" . Why in german and why this crazy add appers everyday? Please solve this, i saw that nearly every player has problems with otto's lotto/skipping the breeding timer but please solve it.


That is a separate issue and has been fixed.
Edit: The details about your case have been forwarded to our ads support team pending investigation.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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what pet do i love

Junior Member

Windows PC
Posts

6

Re: Adds are not loading...again

Mon Jan 21, 2019 6:44 pm
Customer Care Rate -5 It took 2 1/2 week to ancer the first time. I replied because it didnt help. I am now at 3 weeks from first submitting my ticket. :(
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AlexYs FromGameloft

Community Manager

Posts

7293

Adds are not loading...again

Tue Jan 22, 2019 2:32 pm
@Ionut_Vladulescu Just received feedback from the ads support team that your device has been blacklisted from that specific ad campaign. So basically you shouldn't receive that ad anymore on your ALLVIEW_Viva_C701 device.

@what pet do i love I presume this is your ticket ID 17566080, right? In that case please know that it has been responded by one of our dedicated agents a few days ago. Also, a resolution has been provided so there's not much the support folks can do to assist other than to note down your comment and pass it to the relevant parties as feedback. Thanks.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
no avatar

what pet do i love

Junior Member

Windows PC
Posts

6

Re: Adds are not loading...again

Fri Jan 25, 2019 6:13 am
my problem was not fixed. its been more than a mounth fix it now or let me know u cant and ill be on my way cs sent me somthing and i replied. no responce. disapointed