Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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Johnata Felipe

Junior Member

Windows PC
Posts

18

this message is being sent in accordance with the request from my source device of Dragon mania legends,
Model - Dell system XPS L502x
Platform / operating system - Windows 10 pro
service code -17435020
to make the transfer, both are already connected to facebook, now I will send the message of my new device below
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Johnata Felipe

Junior Member

Windows PC
Posts

18

This message is being sent from my current Android platform device that will be where the transfer of the game should be done,
Manufacturer- Samsung 
Model- SM-G9650 /Galaxy s9 plus 
Platform/ operating system- Android 8.0.0
SERVICE CODE - 17435020.
This is my current device, so i need to transfer from Windows to Android. 
thank you very much .
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Johnata Felipe

Junior Member

Windows PC
Posts

18

please, I need to inform customer service that I have just done the step by step to transfer dragon mania legend Windows to Android.

Request Service Code (17435020).

Code of the Old Windows Platform Request (17493838)

application code of the current Android platform (17493908).

Many thanks and sorry for the inconvenience.
User avatar

CritterFeeder

MVP / Dragon Elder

Windows PC
Posts

3416

You should be replying to the most recent email(s) from Customer Service
Device/Platform: Surface Pro running Windows 10
Server: EUR (EUR GOLD)
Game connection: XBox, FB​

Recruitment code game 1: 1c8c00
​Recruitment code game 2:
ac808d
A Dragon for Every Occasion 
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Johnata Felipe

Junior Member

Windows PC
Posts

18

I've already done this, I need them to see the email because I've finished the transfer step by step. if the administrator here can tell the customer service will help me a lot
User avatar

Lady K

Veteran

Windows PC
Posts

2277

It can take some time for Customer Care to respond sometimes. If you want the forum admins to chase up your ticket, please post your ticket ID number (and maybe your player ID).
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Johnata Felipe

Junior Member

Windows PC
Posts

18

I understood, thanks for the help.
about the transfer they said it was held, however nothing happened yet, wanted them to analyze what happened.
thanks for listening.
Service Code (17493838)
User avatar

AlexYs FromGameloft

Community Manager

Posts

7273

Duplicate thread of viewtopic.php?f=1798&t=672464 & viewtopic.php?f=1798&t=647138&start=120#p3588994.

Reminder that everyone should read the Forum Guidelines before posting: viewtopic.php?f=2089&t=282765.

Locked.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.