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johnna1975

Veteran

Google Play (Android)
Posts

1289

Clan members under level 25

Thu Nov 15, 2018 4:53 pm
Hi Alex,

We have seen a few low level players in clans.
A ticket to cc was responded it is not a mistake and some players may enter earlier but cc won't elaborate why and whether it's a bug or not. 
Would you mind to make an official statement? 

Thanks 
Yoni
YoniHaimovich/ b0248f/ 5. 11.2015/ 548 unique dragons/  Zeus, Plushie, Gentelman, Polar Bear all 90 4*/ ID: d2460h
Yoni Sleepovich/ 60b8a2/ 30.5.2016/ 544 unique dragons/ Torch, Hades, Posh, Springtime all 90 4*/ Id: 82d0c4
Crumbley 80 7*
Level 153 Proud Leader of DMD and DMD2
Both Android Eur
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AlexYs FromGameloft

Community Manager

Posts

7285

Clan members under level 25

Fri Nov 16, 2018 2:37 pm
Hi Yoni, nothing changed on our side in terms of clans unlock level. If lower level players are getting into clans it is an unexpected behavior which our team will investigate. All the best.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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johnna1975

Veteran

Google Play (Android)
Posts

1289

Re: Clan members under level 25

Fri Nov 16, 2018 6:33 pm
Thank you Alex,
Here is an example for a reported clan (cool clan) , with the confusing response from cc as if it's not a mistake.
Attachments
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received_250103955667959.jpeg
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YoniHaimovich/ b0248f/ 5. 11.2015/ 548 unique dragons/  Zeus, Plushie, Gentelman, Polar Bear all 90 4*/ ID: d2460h
Yoni Sleepovich/ 60b8a2/ 30.5.2016/ 544 unique dragons/ Torch, Hades, Posh, Springtime all 90 4*/ Id: 82d0c4
Crumbley 80 7*
Level 153 Proud Leader of DMD and DMD2
Both Android Eur
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dbcurrie

Dragon Mentor

Windows PC
Posts

1303

Location

USA

Join Date: Fri Feb 24, 2017 8:06 am

Re: Clan members under level 25

Fri Nov 16, 2018 7:56 pm
I had a level 1 player in my clan for a while. He had transferred his game from Windows to Android, but he still showed up in my clan as a level 1 player after the transfer.

In theory, that person could have gone back to Windows and continued playing that level 1 game with the same connection to Facebook, and I guess he could have stayed in the clan as he leveled up. He didn't do that, but it's possible that there are some players who are doing that.
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AlexYs FromGameloft

Community Manager

Posts

7285

Clan members under level 25

Tue Nov 20, 2018 11:56 am
Hey, dbcurrie is correct. When transferring saved data from one platform to another the original profile will be reset making it a level 1 account. It's up to the owner and/or co-owner to remove that "ghost" member from the clan. That's what is happening here most likely and that's why the CC agent might not consider it a mistake since it's the result of the transfer process. Best regards.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.