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Anshuman

Senior Member

Google Play (Android)
Posts

331

Can't get in game - trials of odin

Mon Oct 22, 2018 1:39 pm
I'm on Android EUR server, unable to login since Friday. I try every few hours and have been able to login maybe ones or twice daily.
not able to login at all today.
I have cleared cache, reinstalled the game and my wifi is fine.
Can anyone please help!!!
I have posted in multiple threads to no avail.
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Lyubomir_Lalev

Senior Member

Windows PC
Posts

321

Re: Can't get in game - trials of odin

Tue Oct 23, 2018 6:53 am
Is your game up to date? Because the loading screen is different now during the divine event. It has divine dragons on it (the Egyptian ones).
Server: Win Eur
Recruitment code: f08ad
Playing since April 2016
Top dragons:
Level 90x6*: Autumn
Level 87x6*: Fall
Level 86x5*: Narwhale
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Anshuman

Senior Member

Google Play (Android)
Posts

331

Re: Can't get in game - trials of odin

Tue Oct 23, 2018 9:30 am
The loading screen is as old one, as soon in screen shot. But there is no update available in the play store, so game should be up to date.
Also I did reinstall the game also
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AlexYs FromGameloft

Community Manager

Posts

7641

Can't get in game - trials of odin

Tue Oct 23, 2018 1:33 pm
Hello Anshuman, please open a trouble ticket with customer care (viewtopic.php?f=2089&t=637383) regarding this issue so our support team can have your info and offer you proper technical assistance. You may return with your ticket ID here if the support process takes too long so we can try to expedite its resolve.

@Lyubomir_Lalev The splash screen is different on Windows PC but not on Android.
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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galeforce81

Senior Member

Windows Phone
Posts

225

Re: Can't get in game - trials of odin

Tue Oct 23, 2018 1:57 pm
I'm having the same issue on windows eur (I'm in uk too by the way).

I keep getting the retry screen over and over. Deleted the game and redownloaded it multiple times and haven't been able to get in since Monday.

Was informed yesterday that an update was getting released, but unfortunately that doesn't seem to have made a difference.

My CC ticket no is: 16964766
Really hope you can help as it seems like my tablet has finally died and so I cant play the game and I'm letting down my clanmates.
This Dragon Maniac is very proud to be the co-Leader of DMD WIN EUR.
Recruitment code: 88abb.

My flight is: Meteorite and Autumn (both lv79 6stars), Hermes, Archangel, Fossil, and Coral (all lv74 6stars) and Torch, Agave and Agent (lv66 6 stars).
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karenhollingworth

Junior Member

Google Play (Android)
Posts

2

Location

United Kingdom

Join Date: Wed May 02, 2018 10:58 am

Re: Can't get in game - trials of odin

Tue Oct 23, 2018 3:58 pm
hi i cant get onto the game neither since monday morning, i dont all the usual check. also i am complaining to my network, which does not help cause of a phone mast down, I have not unstalled the game, cause of previous comments on this post. I know an advert showing ben 10 did not help me neither to watch, cause it stop the game when i did get in once. Please help,
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Anshuman

Senior Member

Google Play (Android)
Posts

331

Re: Can't get in game - trials of odin

Tue Oct 23, 2018 5:17 pm
Thanks AlexYs for your reply.
My ticket ID is 17005598.
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galeforce81

Senior Member

Windows Phone
Posts

225

Re: Can't get in game - trials of odin

Wed Oct 24, 2018 1:39 pm
Thought id mention here that Andras has commented in another thread that there should be a hotfix coming in the next couple of days. Fingers crossed this fixes the issue.
This Dragon Maniac is very proud to be the co-Leader of DMD WIN EUR.
Recruitment code: 88abb.

My flight is: Meteorite and Autumn (both lv79 6stars), Hermes, Archangel, Fossil, and Coral (all lv74 6stars) and Torch, Agave and Agent (lv66 6 stars).
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Anshuman

Senior Member

Google Play (Android)
Posts

331

Re: Can't get in game - trials of odin

Wed Oct 24, 2018 5:57 pm
Hi AlexYs,
Another day gone, and unable to play.
Support team hasn't reached out yet, and updates for my ticket 17005598.

Thanks
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Anshuman

Senior Member

Google Play (Android)
Posts

331

Re: Can't get in game - trials of odin

Thu Oct 25, 2018 12:04 am
Still this error.
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