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furballzen

Senior Member

Windows Phone
Posts

130

Re: Gold Vault bug

Thu Oct 18, 2018 12:50 pm
For the past week, 3-4 habs each time (same ones) are ignored as well. I do not know if they have the indicator over them or not when i hit the Vault, but since they are low element habs (plant and below) I'm just gonna assume they are full cause they max out in less than an hour.
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AlexYs FromGameloft

Community Manager

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7641

Gold Vault bug

Thu Oct 18, 2018 2:21 pm
Hello, thanks everyone for sharing your experience with regards to the issue at hand. I'm passing this on to the devs with the hope that they can reproduce it. I'll try to keep you posted.

@Critter About your side question, this is about refreshing system that recommends you dragons for ruins searches, right? Just want to make sure that I have all the info before going with his to the devs. Btw, since this most likely involves revealing details regarding proprietary algorithms, it's possible that I won't be able to share much.
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CritterFeeder

MVP / Dragon Elder

Windows PC
Posts

3068

Re: Gold Vault bug

Thu Oct 18, 2018 3:08 pm
@AlexYs - yes, the side question is about refreshing for ruin searches. More of a 'why me' than anything else. The ability to refresh is great, but it seems strange that multiple refreshes are needed to get past the one that is breeding/searching/very low level (ruins are at lvl 30 and I'm offered a level 18) while the ones are ready to go and at the right level keep changing.
Device/Platform: Lenovo Flex 5 and Surface Pro 3, running Windows 10
Server: EUR (EUR GOLD)
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Recruitment code game 1: 1c8c00
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furballzen

Senior Member

Windows Phone
Posts

130

Re: Gold Vault bug

Thu Oct 18, 2018 8:44 pm
In addition to this issue, i just collected and didnt get the 400 emerald things with 4 hours oh the current timer.
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AlexYs FromGameloft

Community Manager

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7641

Gold Vault bug

Tue Oct 23, 2018 12:17 pm
Thanks for clarifying, Critter. We'll see if the devs can provide any feedback related to the behavior you're experiencing with the refreshes at the ruins.

@furballzen Was this a one time thing? If it's something hard to reproduce it would be best to contact customer care as they can check the logs and compensate the missing event currency (note that the first castle event is over now so I'm not 100% sure what the actual resolution will be).
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furballzen

Senior Member

Windows Phone
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130

Re: Gold Vault bug

Fri Nov 02, 2018 3:09 am
It was a one time thing.

However, the vault still ignores the same two habs at least 9/10 times.
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soukupmi

MVP / Dragon Elder

Windows Phone
Posts

1797

Join Date: Sat Dec 05, 2015 12:43 am

Re: Gold Vault bug

Mon Nov 05, 2018 12:57 am
The habitats change in my game but this still happens.
A dragon, a dragon,
I swear I saw a dragon....
Windows Lumia 650, Windows 10 mobile
Recruitment code: 1e1ec
Playing on Windows [EUR] since 16.1.2015
Top 40 Clan: Angel power (39/50)
- active players welcome
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AlexYs FromGameloft

Community Manager

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7641

Gold Vault bug

Mon Nov 05, 2018 4:28 pm
Thanks for the new info, I've forward it to the devs. Hopefully they can reproduce the issue.
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Ionut_Vladulescu

Senior Member

Windows PC
Posts

155

Re: Gold Vault bug

Mon Nov 05, 2018 5:43 pm
Same here. Some habitats are ignored continuously and this happens since some weeks ago.
Recruitment code 8eaf36 android eur
Proud leader of the Legendary-N Clan!
Recruitment code: e78cbe - Windows Eur.
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AlexYs FromGameloft

Community Manager

Posts

7641

Gold Vault bug

Tue Nov 06, 2018 3:45 pm
Hello, so apparently the issue is not related to the Gold Vault. The problem is that dragons not in their habitat (exploring, breeding, being in fountain of youth, etc...) are generating gold while they are away, when they get back to their habitat, they dump all that gold in the habitat. This is not the expected behavior and our devs will work on fixing that.
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