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ChalkyGnat68

Member

Windows PC
Posts

56

Can`t connect with Xbox Live window

Thu Oct 11, 2018 6:56 am
Since this afternoon, each time I open the game there`s a windows saying: Cannot conect with Xbox Live. Check your conection. I clic on Accept button and enter the game without problem.  
However, I don't know if this is something to be worried about or if there's something I have to do to make that initial window dissapear.
Thanks.

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CritterFeeder

MVP / Dragon Elder

Windows PC
Posts

3020

Re: Can`t connect with Xbox Live window

Thu Oct 11, 2018 1:33 pm
I've been getting this, too. My connection is fine and I'm logged into Xbox. I even tried loading the game through Xbox and still get the same message.
Device/Platform: Lenovo Flex 5 and Surface Pro 3, running Windows 10
Server: EUR (EUR GOLD)
Game connection: XBox, FB​

Recruitment code game 1: 1c8c00
​Recruitment code game 2:
ac808d
A Dragon for Every Occasion 
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ChalkyGnat68

Member

Windows PC
Posts

56

Re: Can`t connect with Xbox Live window

Thu Oct 11, 2018 2:39 pm
This morning, instead of the message appear Odin's Trial Video.  After that, I tried openning the game several times to see what happened and the No connection window is gone.
Thanks anyway.
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AlexYs FromGameloft

Community Manager

Posts

7639

Can`t connect with Xbox Live window

Thu Oct 11, 2018 2:51 pm
Hey,

@ChalkyGnat68 Thanks for the quick update on the issue at hand. If the problem resurfaces, please let me know your friend code and server.

@CritterFeeder Can you please recheck on your devices to let me know if you get the XBL connection error message still? Thanks a bunch.
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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CritterFeeder

MVP / Dragon Elder

Windows PC
Posts

3020

Re: Can`t connect with Xbox Live window

Thu Oct 11, 2018 3:14 pm
Happy to report the error message is gone and I'm connected to Xbox :)
Device/Platform: Lenovo Flex 5 and Surface Pro 3, running Windows 10
Server: EUR (EUR GOLD)
Game connection: XBox, FB​

Recruitment code game 1: 1c8c00
​Recruitment code game 2:
ac808d
A Dragon for Every Occasion 
User avatar

AlexYs FromGameloft

Community Manager

Posts

7639

Can`t connect with Xbox Live window

Thu Oct 11, 2018 3:31 pm
Thanks for the good news, Critter! :D
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.