Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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borgepitZa

Junior Member

Windows Phone
Posts

8

Re: MSN login will stop working

Thu Oct 11, 2018 7:09 pm
@CritterFeeder ,I have an account with this email in desktop . Mean 2 account with 1 email address.
Is it possible to be combine them ?
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Scorpy_ct

Junior Member

Windows PC
Posts

3

Re: MSN login will stop working

Thu Oct 11, 2018 11:01 pm
Thank your for explanations, Critter! my problem is that i use the same email adress to sign in Windows! so when i try to change on main game the email for sign in i delete the first email and the game told me i will lose all data associated with this email.... and now, when i open the game it open the second game on both computers.. i want to recover the main game... you know i work on it 7 months to gain the 90 level...
Thanks a lot, again...
User avatar

CritterFeeder

MVP / Dragon Elder

Windows PC
Posts

3122

Re: MSN login will stop working

Fri Oct 12, 2018 4:15 am
Both of you need two separate Microsoft/Xbox live accounts - one for each game.

@borgepitZa, use your current email address for your main Microsoft/Xbox account (the one you will use the most) and link that account to your main game. Log out of any connections in the second game (Options > Connect to Social Network > then logout), then create a second Microsoft/Xbox account with a new email address and link the second game to the new account.

@Scorpy_ct, do not delete your email address!  You can't recover your lost game on your own at this point, only Customer Care can do that, if they can find it, and they'll need that email address. Assuming the PC is what you used for your main game, do nothing to it. On the laptop, open the game and log out of any connections (Options > Connect to Social Network > then logout), then create a new Microsoft/Xbox account with a new email address and link the laptop game to the new account.

I'm attaching 4 screenshots - the first has instructions for adding a new user to your device, including how to create a new Microsoft account/email address on Windows 8.1.  The next 3 screenshots show what you need to do if you have Windows 10.
Attachments
New_account_Win8-1.PNG
New_account_Win8-1.PNG (129.74 KiB) Viewed 47 times
New_account_Win10a.PNG
New_account_Win10a.PNG (78.58 KiB) Viewed 46 times
New_account_Win10b.PNG
New_account_Win10b.PNG (55.75 KiB) Viewed 46 times
New_account_Win10c.PNG
New_account_Win10c.PNG (77.57 KiB) Viewed 45 times
Device/Platform: Lenovo Flex 5 and Surface Pro 3, running Windows 10
Server: EUR (EUR GOLD)
Game connection: XBox, FB​

Recruitment code game 1: 1c8c00
​Recruitment code game 2:
ac808d
A Dragon for Every Occasion 
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borgepitZa

Junior Member

Windows Phone
Posts

8

Re: MSN login will stop working

Fri Oct 12, 2018 8:38 pm
@CritterFeeder , Hi I cant find that post witch "switch platforms".
Help me with links or tips,Please!
Device/Platform: Desktop and Luia 735, running Windows 10
Server: EUR (EUR GOLD)
Game connection: XBox, MSN
Recruitment code game 1: ebbd5 & GameLoft Player ID:gddf7
Recruitment code game 2: e4292d & GameLoft Player ID:g6414f
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borgepitZa

Junior Member

Windows Phone
Posts

8

Re: MSN login will stop working

Fri Oct 12, 2018 8:55 pm
Oh,found it https://support.gameloft.com/game/6/69
 but as i said i have connction problem with Facebook.Normaly i cant use facebook but when i use proxy or vpn it possible but cant connect in game,Please help me!!
Device/Platform: Desktop and Luia 735, running Windows 10
Server: EUR (EUR GOLD)
Game connection: XBox, MSN
Recruitment code game 1: ebbd5 & GameLoft Player ID:gddf7
Recruitment code game 2: e4292d & GameLoft Player ID:g6414f
no avatar

borgepitZa

Junior Member

Windows Phone
Posts

8

Re: MSN login will stop working

Fri Oct 12, 2018 9:08 pm
What issue i must choose?
Attachments
Untitled.jpg
Untitled.jpg (172.89 KiB) Viewed 34 times
Device/Platform: Desktop and Luia 735, running Windows 10
Server: EUR (EUR GOLD)
Game connection: XBox, MSN
Recruitment code game 1: ebbd5 & GameLoft Player ID:gddf7
Recruitment code game 2: e4292d & GameLoft Player ID:g6414f
User avatar

CritterFeeder

MVP / Dragon Elder

Windows PC
Posts

3122

Re: MSN login will stop working

Sat Oct 13, 2018 12:55 am
If you're contacting Customer Care about Facebook, select Connection Issues. If you're contacting CC to switch platforms, select Progress/Lost Items issues.
Device/Platform: Lenovo Flex 5 and Surface Pro 3, running Windows 10
Server: EUR (EUR GOLD)
Game connection: XBox, FB​

Recruitment code game 1: 1c8c00
​Recruitment code game 2:
ac808d
A Dragon for Every Occasion