Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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#GHG#

Junior Member

Google Play (Android)
Posts

7

Lost dragon

Tue Oct 02, 2018 6:27 am
I won the jester dragon in collect gold event but didnt recieve the egg :(
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#GHG#

Junior Member

Google Play (Android)
Posts

7

Re: Lost dragon

Tue Oct 02, 2018 9:34 am
I had the message to say i won it but when i come to hatch there is no egg
my id is 4640d
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#GHG#

Junior Member

Google Play (Android)
Posts

7

Re: Lost dragon

Tue Oct 02, 2018 10:38 am
Ticket id 16859288
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AlexYs FromGameloft

Community Manager

Posts

7644

Lost dragon

Tue Oct 02, 2018 12:14 pm
Hello, a DML customer care agent should contact you shortly by email to assist with the issue at hand. Kind regards.
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Emilien Guy

Junior Member

Google Play (Android)
Posts

6

Re: Lost dragon

Wed Oct 03, 2018 7:11 pm
Moi aussi ! J'ai eu le dragon bouffon et je ne l'ai plus dans l'inventaire !

Me too ! I got the Dragon Bouffon but i didn't have in my inventory.
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Emilien Guy

Junior Member

Google Play (Android)
Posts

6

Re: Lost dragon

Thu Oct 04, 2018 10:02 am
Same problem as #GHG#
Number tickets : 16857150
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AlexYs FromGameloft

Community Manager

Posts

7644

Lost dragon

Thu Oct 04, 2018 3:30 pm
Hello, I've alerted the FR customer care team about the pending ticket, you should be contacted shortly via email. Thanks for being patient.
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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RYJ

Junior Member

Google Play (Android)
Posts

1

Re: Lost dragon

Fri Oct 05, 2018 12:13 am
The same problem with #GHG#
I lost the reward Jester Dragon egg.
I won the event and got 10th places.

My reporting ticket ID: 16875374
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Emilien Guy

Junior Member

Google Play (Android)
Posts

6

Re: Lost dragon

Sat Oct 06, 2018 3:01 pm
I had no answer, no email about the jester dragon... Im sad :/  Tickets : 16857150
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AlexYs FromGameloft

Community Manager

Posts

7644

Lost dragon

Mon Oct 08, 2018 1:36 pm
@RYJ Customer Care team has been notified about the pending case.
@Emilien Guy I've sent a reminder to the FR customer care team about the case. I expect they should contact you asap.
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.