Lost dragon

I won the jester dragon in collect gold event but didnt recieve the egg

I had the message to say i won it but when i come to hatch there is no egg
my id is 4640d

Ticket id 16859288

[AlexYs FromGameloft]

Hello, a DML customer care agent should contact you shortly by email to assist with the issue at hand. Kind regards.

Moi aussi ! J'ai eu le dragon bouffon et je ne l'ai plus dans l'inventaire !

Me too ! I got the Dragon Bouffon but i didn't have in my inventory.

Same problem as #GHG#
Number tickets : 16857150

[AlexYs FromGameloft]

Hello, I've alerted the FR customer care team about the pending ticket, you should be contacted shortly via email. Thanks for being patient.

The same problem with #GHG#
I lost the reward Jester Dragon egg.
I won the event and got 10th places.

My reporting ticket ID: 16875374

I had no answer, no email about the jester dragon... Im sad :/  Tickets : 16857150

[AlexYs FromGameloft]

@RYJ Customer Care team has been notified about the pending case.
@Emilien Guy I've sent a reminder to the FR customer care team about the case. I expect they should contact you asap.