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johnna1975

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Google Play (Android)
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722

New videos cause my game to crash

Wed Sep 26, 2018 10:56 pm
Hi Alex,

in the last 2 days there are new videos with an interacive option where you need to play a little until you are entitled for the chest reward. 
I belive both games are gameloft games, one with a train and another with a plain. My samsung device seems to crash on those. On my sony device it works fine.

Thanks
Yoni
YoniHaimovich/ b0248f/ 5 November 2015/ 400 unique dragons/ Love, Sumo, Briar, Zeus, Plushie, Gentelman, Polar Bear all 80 ****
Yoni Sleepovich/ 60b8a2/ 30.5.2016/ 381 unique dragons/ Torch, Autumn ,Vortex, Hades, Posh, Springtime  all 80 ****
Level 150 Proud Leader of DMD and DMD2
 
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AlexYs FromGameloft

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New videos cause my game to crash

Thu Sep 27, 2018 2:22 pm
Hey Yoni, what's the model of your Samsung? Also, of your Sony? I'm asking as these type of ads might be more RAM intensive, hence why on one device crashes while on the other one works fine...Thanks and looking forward to your reply.
Community Support Manager @ DML / MCVS / MLP
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johnna1975

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Google Play (Android)
Posts

722

Re: New videos cause my game to crash

Thu Sep 27, 2018 5:01 pm
Hi Alex
 Samsung Galaxy Note 3
Sony XA1 Ultra

Thanks
Yoni
YoniHaimovich/ b0248f/ 5 November 2015/ 400 unique dragons/ Love, Sumo, Briar, Zeus, Plushie, Gentelman, Polar Bear all 80 ****
Yoni Sleepovich/ 60b8a2/ 30.5.2016/ 381 unique dragons/ Torch, Autumn ,Vortex, Hades, Posh, Springtime  all 80 ****
Level 150 Proud Leader of DMD and DMD2
 
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AlexYs FromGameloft

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7639

New videos cause my game to crash

Fri Sep 28, 2018 12:16 pm
Thanks, Yoni. I'm going to ask our ads support team to look into this ASAP. I'll keep you updated. Have a nice day.
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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AlexYs FromGameloft

Community Manager

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7639

Re: New videos cause my game to crash

Fri Oct 12, 2018 9:08 am
Hello, Yoni! The ads support team just informed me that they've blocked that specific interactive video ad for all models of Samsung Galaxy Note 3. Can you please check to see if the incentivized videos are still crashing on your Note 3? Thanks a bunch.
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johnna1975

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Google Play (Android)
Posts

722

Re: New videos cause my game to crash

Fri Oct 12, 2018 11:36 am
Thanks Alex 
Until yesterday I was still suffering from it whereas my Sony also didn't like it. I just allowed it to crash enough times until I got a normal video. 
I will follow it and keep you posted.
YoniHaimovich/ b0248f/ 5 November 2015/ 400 unique dragons/ Love, Sumo, Briar, Zeus, Plushie, Gentelman, Polar Bear all 80 ****
Yoni Sleepovich/ 60b8a2/ 30.5.2016/ 381 unique dragons/ Torch, Autumn ,Vortex, Hades, Posh, Springtime  all 80 ****
Level 150 Proud Leader of DMD and DMD2
 
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johnna1975

Veteran

Google Play (Android)
Posts

722

Re: New videos cause my game to crash

Fri Oct 19, 2018 1:29 am
Hi Alex,

I am afraid I am still getting those interactive videos on my note3 which cause my game to crash.
Obviously this is not a great time during an event. I don't always get my breeding time reduced but also the free chests , free puzzle piece or the dungeon suffer from it.
Clear Cache smetimes helps to refresh to a new video. Sometimes not.
YoniHaimovich/ b0248f/ 5 November 2015/ 400 unique dragons/ Love, Sumo, Briar, Zeus, Plushie, Gentelman, Polar Bear all 80 ****
Yoni Sleepovich/ 60b8a2/ 30.5.2016/ 381 unique dragons/ Torch, Autumn ,Vortex, Hades, Posh, Springtime  all 80 ****
Level 150 Proud Leader of DMD and DMD2