Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
User avatar

AlexYs FromGameloft

Community Manager

Posts

7639

Clan leadership disappeared

Fri Sep 28, 2018 12:14 pm
No problem at all, CritterFeeder. :)
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
User avatar

AlexYs FromGameloft

Community Manager

Posts

7639

Clan leadership disappeared

Tue Oct 02, 2018 12:23 pm
Hi Critter, I've been informed by the tech department that they have resolved the issue by passing the clan leadership to you. Can you please confirm with the CC agent if everything is in order? Thanks a lot.
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
User avatar

CritterFeeder

MVP / Dragon Elder

Windows PC
Posts

3020

Re: Clan leadership disappeared

Tue Oct 02, 2018 2:24 pm
Hi, AlexYs :) I've confirmed the change (with thanks) and reported the only remaining issue discovered after the original submission. We've got one member who doesn't appear on the member list but shows as being in the clan if looked up on the Friends list, so we can't send him an invite to get him back in the clan. CC has already sent that issue on to the Techs.
Device/Platform: Lenovo Flex 5 and Surface Pro 3, running Windows 10
Server: EUR (EUR GOLD)
Game connection: XBox, FB​

Recruitment code game 1: 1c8c00
​Recruitment code game 2:
ac808d
A Dragon for Every Occasion 
User avatar

AlexYs FromGameloft

Community Manager

Posts

7639

Clan leadership disappeared

Thu Oct 04, 2018 2:13 pm
Hey Critter, that's good to hear! Please let me know if you need me to ping CC and the tech guys again. All the best. :)
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
no avatar

Alexis Lhotte

Junior Member

Windows PC
Posts

2

Re: Clan leadership disappeared

Tue Oct 09, 2018 1:56 pm
Hello,

I contact you because our clan is subject to a major problem.

Indeed, our clan, xeno, has for chef a "Micka B.". However, the latter has not logged in for 525 days, the game has already provided us a co-leader who fulfilled his role perfectly, but the fact of having members inactive remains a concern that we do not like.

I would like to know if it is possible that our clan could change leader and could demote the current leader.

Sincerely - Alexis Lhotte
User avatar

CritterFeeder

MVP / Dragon Elder

Windows PC
Posts

3020

Re: Clan leadership disappeared

Tue Oct 09, 2018 2:55 pm
@Alexis Lhotte - your co-leader has the ability to promote, demote and remove players. Chat with your co-leader about which ones need to be removed and he can do it.
Device/Platform: Lenovo Flex 5 and Surface Pro 3, running Windows 10
Server: EUR (EUR GOLD)
Game connection: XBox, FB​

Recruitment code game 1: 1c8c00
​Recruitment code game 2:
ac808d
A Dragon for Every Occasion 
no avatar

Alexis Lhotte

Junior Member

Windows PC
Posts

2

Re: Clan leadership disappeared

Tue Oct 09, 2018 3:53 pm
Unfortunately, he does not manage to demote the one who created the clan but who is absent
User avatar

CritterFeeder

MVP / Dragon Elder

Windows PC
Posts

3020

Re: Clan leadership disappeared

Tue Oct 09, 2018 7:15 pm
No, but that's the only thing he can't do. Besides, booting the leader who paid for and created the clan is just ... wrong.
Device/Platform: Lenovo Flex 5 and Surface Pro 3, running Windows 10
Server: EUR (EUR GOLD)
Game connection: XBox, FB​

Recruitment code game 1: 1c8c00
​Recruitment code game 2:
ac808d
A Dragon for Every Occasion 
User avatar

AlexYs FromGameloft

Community Manager

Posts

7639

Clan leadership disappeared

Thu Oct 11, 2018 1:57 pm
Hey, OP! Considering that your clan already has an active co-leader, I'm not sure if the support team would be able to fulfill your request to demote the clan owner. You can still try to send a ticket to Customer Care, though.
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.