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Ionut_Vladulescu

Senior Member

Windows PC
Posts

155

Re: New advert crashes game

Mon Nov 05, 2018 5:40 pm
Hello! I have the same issue, some adds about ciff cleaner crash my game.
Allview viva c701
V1.4
wi-fi
android
8eaf36 eur - gold
P.S. The other adds are working well.
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AlexYs FromGameloft

Community Manager

Posts

7641

New advert crashes game

Tue Nov 06, 2018 3:08 pm
Hello, I've received feedback from the ads support team with regards to some of the problematic ads that have been reported in the thread:

@Ben Willson I've been informed that the issue has been fixed. A mini-game was enabled for Windows platform.

@Suryaputr The ad format was not supported on Windows platforms, so it has been disabled by the ads team.

@Ryan Major Same as above, they've checked your details and located the problematic ad. It has been disabled as it was not compatible with Windows platform.

@Ionut_Vladulescu Thanks for the added details. I'll share them with the team so they can look into the issue.

Thanks,
Community Support Manager @ DML / MCVS / MLP
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AlexYs FromGameloft

Community Manager

Posts

7641

New advert crashes game

Fri Nov 09, 2018 1:21 pm
Hi Ionut_Vladulescu, our ads support team have implemented a couple of fixes for the crashing ads you've mentioned. Could you please let me know if they're working properly on your device now? Thanks a lot!
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.