Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
no avatar

#GHG#

Junior Member

Google Play (Android)
Posts

7

Re: New advert crashes game

Thu Nov 01, 2018 2:19 am
Hi again, thanks for sorting the ben 10 advert but im still having trouble with the motiongate dubai advert my game freezes and then crashes everytime the advert is played
4640d andriod eur
User avatar

AlexYs FromGameloft

Community Manager

Posts

7641

New advert crashes game

Thu Nov 01, 2018 1:27 pm
Hey everyone, in order to streamline the whole process a bit our ads support team will need the following information from now on:

- Quick description of the problematic advertisement
- Device name and model
- Firmware version
- Connection type (WiFi / 3G / 4G)
- Platform
- Friend Code and Server

@Ionut_Vladulescu and ProudMama5SOSGleek Could you please provide the first 3 things I've listed above? Ads support team needs those details for their ongoing investigation.

Best regards,
Alex
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
no avatar

Ben Willson

Junior Member

Windows PC
Posts

2

Re: New advert crashes game

Fri Nov 02, 2018 7:46 am
All ads.  Videos or the popup window.  when they open game touch freezes and windows looks for an app in the store that can handle the uri of pauseusermusic.  The game is still active with animations occurring but unresponsive to all input, mouse or touch. Also occurs for my wife's account. 

devices: Surface pro, hp laptop, Lumia 950, Lumia 830, surface book

all devices are on the latest firm ware

connection type: Wifi, ethernet, 4g LTE

Windows 10 and windows 10 mobile

player id 55h72

friend code 33f50

server euro gold
no avatar

Suryaputr

Junior Member

Windows Phone
Posts

5

Re: New advert crashes game

Fri Nov 02, 2018 11:25 pm
Ben Willson wrote:
All ads.  Videos or the popup window.  when they open game touch freezes and windows looks for an app in the store that can handle the uri of pauseusermusic.  The game is still active with animations occurring but unresponsive to all input, mouse or touch. Also occurs for my wife's account. 

devices: Surface pro, hp laptop, Lumia 950, Lumia 830, surface book

all devices are on the latest firm ware

connection type: Wifi, ethernet, 4g LTE

Windows 10 and windows 10 mobile

player id 55h72

friend code 33f50

server euro gold

I  have the same problem, is there a fix for it? have to kill the game and start again. t
 
no avatar

Suryaputr

Junior Member

Windows Phone
Posts

5

Re: New advert crashes game

Fri Nov 02, 2018 11:37 pm
Some ads Videos or the popup window.  when they open game touch freezes and windows looks for an app in the store see screens

Lumia 640
4.1.1a
Wifi/4g
Windows 10 Mobile
b7374e EUR GOLD
Attachments
wp_ss_20181101_0001.png
Windows Message
wp_ss_20181101_0001.png (58.81 KiB) Viewed 47 times
wp_ss_20181102_0001.png
Problem Ad
wp_ss_20181102_0001.png (506.13 KiB) Viewed 46 times
no avatar

Ben Willson

Junior Member

Windows PC
Posts

2

Re: New advert crashes game

Sat Nov 03, 2018 6:02 am
On the phone there is another variation of the lunchables ad that can come up same issue. On the PC version, you never see what the ad is.
no avatar

dabom234

Junior Member

Google Play (Android)
Posts

2

Re: New advert crashes game

Sat Nov 03, 2018 8:31 am
I can't even make my own post on this website.  I am using a chromebook and in game i see keyboard settings but no mouse options.  Can i use a mouse like i can on my desktop?

Thanks Dan
User avatar

CritterFeeder

MVP / Dragon Elder

Windows PC
Posts

3068

Re: New advert crashes game

Sat Nov 03, 2018 5:34 pm
@dabom234 - the inability to create a new topic immediately after registering is to cut down on spammers. You should be cleared to create topics shortly. In answer to your question, yes, you can use a mouse in the game. You may need to adjust the Chromebook settings so the mouse overrides the trackpad when connected.
Device/Platform: Lenovo Flex 5 and Surface Pro 3, running Windows 10
Server: EUR (EUR GOLD)
Game connection: XBox, FB​

Recruitment code game 1: 1c8c00
​Recruitment code game 2:
ac808d
A Dragon for Every Occasion 
no avatar

Ryan Major

Junior Member

Windows PC
Posts

1

Re: New advert crashes game

Mon Nov 05, 2018 12:51 am
- All Ads
- HP 250 G6 Notebook PC
- F.40-05/16/2018
- Wifi
- Win 10
- 46g33g eur - gold
User avatar

AlexYs FromGameloft

Community Manager

Posts

7641

New advert crashes game

Mon Nov 05, 2018 4:00 pm
Thanks, everyone for your reports! I'll be forwarding the details on to our ads support team shortly.

Also, I've been informed that the provider has deployed several fixes/stability improvements for the Ben 10 UK advert. The new campaign that replaces the current one should go live shortly (if it hasn't already).
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.