Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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mikebagnall

Member

Apple (iOS)
Posts

45

New advert crashes game

Thu Aug 09, 2018 7:56 am
Hello,
The new advert with the spinning yin and yang crashes my game every time. This is reproducible 100% of the time. Could the advert be removed or fixed please as it's extremely annoying. 

I haven't logged a ticket as last time I did that support told me that it was my device, despite speaking to over 20 other people whom it was also happening to. 

Thanks.

Please follow the template below when reporting technical issues with a specific advertisement:

- Quick description of the problematic advertisement
- Device name and model
- Firmware version
- Connection type (WiFi / 3G / 4G)
- Platform
- Friend Code and Server

Thanks,
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Razvan_From_Gameloft

Dev Team

Posts

255

Re: New advert crashes game

Thu Aug 09, 2018 9:55 am
Hello,

Could you please post here the server on which you are playing (EUR or APA) and your Recruitment code?

Razvan
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mikebagnall

Member

Apple (iOS)
Posts

45

Re: New advert crashes game

Fri Aug 10, 2018 7:43 am
Hi,

My code is 0d2773 and I'm on eur(eur ~ gold)

It did stop yesterday and other adverts played fine. However the yin and yang has appeared again this morning and it's consistently crashing the game again. Seriously annoying when your breeding den has 56 minutes left at 01:45 in the morning and you can't run the videos to speed it up!

thanks
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#GHG#

Junior Member

Google Play (Android)
Posts

7

Re: New advert crashes game

Fri Aug 10, 2018 9:02 am
Hi
This same advert affects my game as well
I'D 4640d and I'm in eur
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Razvan_From_Gameloft

Dev Team

Posts

255

Re: New advert crashes game

Fri Aug 10, 2018 11:21 am
We're investigating
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Razvan_From_Gameloft

Dev Team

Posts

255

Re: New advert crashes game

Fri Aug 10, 2018 12:30 pm
The problematic ad was removed from the game. Thank you for your report!
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mikebagnall

Member

Apple (iOS)
Posts

45

Re: New advert crashes game

Sun Aug 19, 2018 5:27 pm
Thanks for fixing this one, however another new advert you added on Tuesday or Wednesday is now doing the same. The white dots sit there spinning and the advert never loads. Haven't been able to spin Otto, get the enchantment chest, speed up breeding timers or revive dungeon dragons all week. Same code and server as above. Thanks.
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Razvan_From_Gameloft

Dev Team

Posts

255

Re: New advert crashes game

Sun Aug 19, 2018 11:58 pm
Hi Mike,

Thanks for the report. I'll forward it to the support team who handles this.

Razvan
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mikebagnall

Member

Apple (iOS)
Posts

45

Re: New advert crashes game

Tue Oct 09, 2018 4:57 pm
Hi all
Whatever the advert is with the blue background is now doing the same. It loads the blue background then the screen goes black and the game crashes. This is with 100% reproducibility and has been all day. Can't watch any videos again :(
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AlexYs FromGameloft

Community Manager

Posts

7644

New advert crashes game

Thu Oct 11, 2018 1:42 pm
Hey, I'll ask the ads team to look into the issue. Btw, can you tell us more details about the faulty ad, for example, the ad provider? It would help our team in identifying the problematic advertisement a lot faster. Thanks a bunch.
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.