Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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AlexYs FromGameloft

Community Manager

Posts

7639

Hello, I've asked the Spanish Customer Care team to help out with your pending ticket. Thanks for being patient.
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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scarabissa

Junior Member

Windows PC
Posts

2

Hi, the Italian Customer Care Team still hasn't contact me, how long do I have to wait more or less?
Thank you!
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GADel888

Junior Member

Windows PC
Posts

5

Здравствуйте! Написал уже 6 писем в поддержку, но мне так никто не помог с переносом моих данных с платформы Windows 10 на Android. ID Android - 16800202, ID Windows 10 - 16818678. Помогите пожалуйста!
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AlexYs FromGameloft

Community Manager

Posts

7639

@scarabissa I can't provide an estimate, however it should be soon, as I've just sent them a reminder regarding your transfer request. Thanks.

@GADel888 I've asked our RU customer care team to follow up on your cross-platform transfer. Btw, all tickets have been merged into this one: #16777076. Thanks.
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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GADel888

Junior Member

Windows PC
Posts

5

AlexYs FromGameloft Спасибо большое, жду с нетерпением!
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AlexYs FromGameloft

Community Manager

Posts

7639

No worries, GADel888. ;)
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Dragon Lord

Veteran

Windows PC
Posts

821

Location

Germany

Want to transfer my progress from windows to android, but never heard back from customer care. Also got no automatic e-mail.
     
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CritterFeeder

MVP / Dragon Elder

Windows PC
Posts

3018

@Dragon Lord, if you didn't get an auto reply with a ticket ID, your request didn't go through. Resubmit, please.
Device/Platform: Lenovo Flex 5 and Surface Pro 3, running Windows 10
Server: EUR (EUR GOLD)
Game connection: XBox, FB​

Recruitment code game 1: 1c8c00
​Recruitment code game 2:
ac808d
A Dragon for Every Occasion 
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aipio

Junior Member

Google Play (Android)
Posts

4

Добрый день! Мне нужен перенос прогресса аккаунта с windows на android. Уже обращалась в поддержку, но выданная инструкция непонятна. Помогите, пожалуйста!
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AlexYs FromGameloft

Community Manager

Posts

7639

Hey,

@Dragon Lord Let me know once you get a ticket ID and then we can try to speed up the transfer processes.

@aipio Can you share with me your ticket ID so I can better understand issue at hand?

Thanks,
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.