Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
no avatar

Andrei_ts

Junior Member

Google Play (Android)
Posts

3

Hello! I need to transfer my account from WIndows to Android too. I have beein tryign to get at least som responce from Customer Care, but all I got is an email saying that if I wanted transfer I had to just reply with confirmation. I have followed the step-by-step guide that's published on customer care's main page and it didn't work. I also replaied on other post of the same topic and no responce there either. I have access to my old ( Windows) account via my friend's PC and can provide any help if suport team will need it. As I mentioned in my several tickets, I have spent too much time and effort  on old account and don't want to lose it.
My last ticket's ID is 17595844.
P.S. Also, why am I not able to post in this forum?!
User avatar

zaccheo7571

Member

Google Play (Android)
Posts

75

We'll I don't know what happened but its all transferred lol 😁 i really don't know but ty anyway.
User avatar

AlexYs FromGameloft

Community Manager

Posts

7637

Hello,

@Andrei_ts I've asked Customer Care to follow up on your cross-platform transfer request. Expect to be contacted shortly via email. Thank you.

@zaccheo7571 Happy to hear about the positive resolution. Enjoy DML on the new device :)
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.