Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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Endol lendo

Junior Member

Windows PC
Posts

2

can i have 2 same account id on two device with same platform?

Long time ago, 
i had played DML in 2 windows device 
1. Laptop win 10
2. Tablet win 10 home
i connected it with link a device

then something happen to my tablet, need to reinstall, then 
i installed again DML in tablet, 
and start over
but

i cant find link a device button
so i cant link my device on my own
then i contacted CS

today my laptop and tablet using different server, tablet use Eur, and laptop use Apa
so 
the save could run in tablet but i lost my friend and clan

cant i reset my server in tablet to Apa and play in two device like old days,
because i like to play in my spare time, if laptop i cant play it everywhere

maybe with option 1 device only running, it will be ok
sincerely
User avatar

CritterFeeder

MVP / Dragon Elder

Windows PC
Posts

3416

You were apparently in the EUR zone during one install and in the APA zone for the other install. Contact CC by replying to the last email you got and explain the problem, but decide which server you want to be on first.
Device/Platform: Surface Pro running Windows 10
Server: EUR (EUR GOLD)
Game connection: XBox, FB​

Recruitment code game 1: 1c8c00
​Recruitment code game 2:
ac808d
A Dragon for Every Occasion 
User avatar

soukupmi

MVP / Dragon Elder

Windows Phone
Posts

2136

Join Date: Sat Dec 05, 2015 12:43 am
As CritterFeeder said you will have to choose 1 server, the other game will get lost (unless you want to switch between users to play both games).
Link the chosen game to a Facebook account and contact Customer care for further instructions.

Easiest way would probably be if your main game will get transferred to the other server that you currently connect to if you start all over, but cc can surely help.
A dragon, a dragon,
I swear I saw a dragon....
Windows Lumia 650, Windows 10 mobile
Recruitment code: 1e1ec
Playing on Windows [EUR] since 16.1.2015
Top 50 Clan: Angel power (29/50)
- active players welcome
Join us at the Wiki - http://dragon-mania-legends-wiki.mobga.me/Main_Page
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Александр Тыныныка

Junior Member

Windows Phone
Posts

10

Как здесь отправить сообщение????
Attachments
Screenshot_2018-12-20-09-55-27-910_com.android.browser.png
Screenshot_2018-12-20-09-55-27-910_com.android.browser.png (607.38 KiB) Viewed 80 times
User avatar

AlexYs FromGameloft

Community Manager

Posts

7276

Hi Александр Тыныныка, scroll to the bottom of the page and tap the "I didn't find an answer to my question" button and then "Contact Us". If you need further info please see this thread: viewtopic.php?f=2089&t=637383. All the best.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
no avatar

seregadaradan59

Junior Member

Google Play (Android)
Posts

1

Как мне перевести свою учётную запись с android на ios?
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Александр Тыныныка

Junior Member

Windows Phone
Posts

10

my id 107901786
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Tudor FromGameloft

Community Manager

Posts

12

Hey, seregadaradan!
Please contact our Customer Care team using the in-game option as they'll be able to help you out. ;)

Hey, Александр!
Please recheck your ticket, as it should be an 8 digit number. Thanks for your patience!

All the best, guys!
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Александр Тыныныка

Junior Member

Windows Phone
Posts

10

Номер вашего запроса: 17396252
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Александр Тыныныка

Junior Member

Windows Phone
Posts

10

Customer Information:
Entry ID 107901786
Name *removed*
E-mail *removed*
Language Русский
Country Ukraine
Platform Windows
Manufacturer Microsoft
Model Windows
Game Dragon Mania Legends
Game Version 4.2.1a