Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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Eglant M.

Junior Member

Google Play (Android)
Posts

8

Hi! I need to transfer my account from Windows to Android. My ticket Id is 16441526. I didn't get any answer yet.
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Lady K

Veteran

Windows PC
Posts

1957

Oh ignore my previous reply... I forgot I was on Technical Issues and not Discussions XD. Good luck with your ticket :)
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Eglant M.

Junior Member

Google Play (Android)
Posts

8

Np! And thnx ;)
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AlexYs FromGameloft

Community Manager

Posts

7639

Thank you for your reply, Eglant M. I have transferred your ticket ID to our dedicated agents and it should be handled very soon. All the best.
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Eglant M.

Junior Member

Google Play (Android)
Posts

8

Hope as soon as possible, because my dragons are missing me... All the best too. ☺
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AlexYs FromGameloft

Community Manager

Posts

7639

Fingers crossed, though I know that the good folks from customer care have a very busy schedule due the various issues that have happened in the ongoing Divine Event...In any case, I'll send a reminder to CC regarding your transfer request. Thanks.
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
User avatar

Eglant M.

Junior Member

Google Play (Android)
Posts

8

Hello! I contacted with customer care through personal email and they send me the procedure for transfer my progress ti Android. I have followed all the procedure step by step and nothing happened. Also I emailed again the customer care for transfer didn't happen. I don't know what to do... 🤔😕
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AlexYs FromGameloft

Community Manager

Posts

7639

Hey, I've asked the CC agent on the case to proceed with the account transfer as you've confirmed the action both here and in the ticket. All the best.
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
User avatar

Eglant M.

Junior Member

Google Play (Android)
Posts

8

So I must repeat the procedure again?
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Eglant M.

Junior Member

Google Play (Android)
Posts

8

Hi.
The transfer was successful. Thanks a lot for the support.
Best wishes for you and your team. 😉