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AlexYs FromGameloft

Community Manager



Hey, I can't really give you an ETA as the unavailability of the update on Windows 8.1 is due to issues happening on Microsoft Store back-end (same thing occurred with the past updates on this specific OS). :( At the minute I can offer the following suggestions:

1) Wait for the update to become visible in the store, but that could take anywhere from days to weeks;
2) Upgrade to Windows 10 if your device is compatible and it's something that you're OK with;
3) Transfer your progress to a different platform (iOS or Android) with the help of our customer care team.

Best regards,
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.