Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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AlexYs FromGameloft

Community Manager

Posts

7284

Dragon delight problem

Tue Jul 10, 2018 1:36 pm
Hello, please allow up to 72h for a customer care agent to answer your ticket (12 - 72h is the usual response time). Thanks.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Adi Nutza

Junior Member

Windows PC
Posts

1

Re: Dragon delight problem

Tue Jul 10, 2018 5:27 pm
had same problem, was 4th place on Delight event and no prizes
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AlexYs FromGameloft

Community Manager

Posts

7284

Dragon delight problem

Fri Jul 13, 2018 11:41 am
Hi, if you haven't already, please submit a ticket to customer care. The support agents will help you out. Thanks.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
User avatar

AlexYs FromGameloft

Community Manager

Posts

7284

Dragon delight problem

Tue Jul 17, 2018 10:10 am
Hi, I've asked one of the CC agents to assist with the ticket you've mentioned in the OP. Thanks.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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G4smil3

Junior Member

Google Play (Android)
Posts

2

Location

Italy

Re: Dragon delight problem

Wed Jul 18, 2018 12:33 pm
Hi, I have the same problem.. I sent a message to the customer care on the 9th july and more, but still no answer.. my ticket is 16277767 .
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AlexYs FromGameloft

Community Manager

Posts

7284

Dragon delight problem

Fri Jul 20, 2018 11:29 am
Hi G4smil3, I've forwarded your ticket ID to our dedicated agents form customer care. It should be handled very soon. Have a nice day!
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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G4smil3

Junior Member

Google Play (Android)
Posts

2

Location

Italy

Re: Dragon delight problem

Fri Jul 20, 2018 3:25 pm
Thank you very much :)
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AlexYs FromGameloft

Community Manager

Posts

7284

Dragon delight problem

Tue Jul 24, 2018 2:12 pm
@G4smil3 No problem. Please let me know if you require further follow up!
@Ionut_Vladulescu Sorry about that. :( I've sent another reminder to the DML Customer Care team regarding your pending case.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
User avatar

AlexYs FromGameloft

Community Manager

Posts

7284

Dragon delight problem

Thu Jul 26, 2018 3:38 pm
No problem, glad that it got resolved. :)
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.