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Ionut_Vladulescu

Senior Member

Windows PC
Posts

127

Dragon delight problem

Mon Jul 09, 2018 7:02 pm
Hello! Today i didn't received the main prize for the dd event, the raptor dragon although i finished on 3rd place. Just before this post i did a report to cc with this ticket id 16277839 and now i'm waiting for the answer.
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Recruitment code: e78cbe - Windows Eur.

 
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AlexYs FromGameloft

Community Manager

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7631

Dragon delight problem

Tue Jul 10, 2018 1:36 pm
Hello, please allow up to 72h for a customer care agent to answer your ticket (12 - 72h is the usual response time). Thanks.
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Ionut_Vladulescu

Senior Member

Windows PC
Posts

127

Re: Dragon delight problem

Tue Jul 10, 2018 2:02 pm
ok got it!
Proud leader of the Legendary-N Clan!
Recruitment code: e78cbe - Windows Eur.

 
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Adi Nutza

Junior Member

Windows PC
Posts

1

Re: Dragon delight problem

Tue Jul 10, 2018 5:27 pm
had same problem, was 4th place on Delight event and no prizes
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AlexYs FromGameloft

Community Manager

Posts

7631

Dragon delight problem

Fri Jul 13, 2018 11:41 am
Hi, if you haven't already, please submit a ticket to customer care. The support agents will help you out. Thanks.
Community Support Manager
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Ionut_Vladulescu

Senior Member

Windows PC
Posts

127

Re: Dragon delight problem

Fri Jul 13, 2018 5:48 pm
Hello! I did a ticket to cc but one week is gone and still no answer...how much should i waith???
Ticket id is above in my first post.
Proud leader of the Legendary-N Clan!
Recruitment code: e78cbe - Windows Eur.

 
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AlexYs FromGameloft

Community Manager

Posts

7631

Dragon delight problem

Tue Jul 17, 2018 10:10 am
Hi, I've asked one of the CC agents to assist with the ticket you've mentioned in the OP. Thanks.
Community Support Manager
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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G4smil3

Junior Member

Google Play (Android)
Posts

1

Location

Italy

Re: Dragon delight problem

Wed Jul 18, 2018 12:33 pm
Hi, I have the same problem.. I sent a message to the customer care on the 9th july and more, but still no answer.. my ticket is 16277767 .