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Nelle Mack

Junior Member

Amazon Mobile (Kindle)
Posts

1

Transferring game from Kindle to Android

Sun Jul 08, 2018 8:27 pm
I am trying to move my sons dragonland game from his old Amazon Kindle to his new Samsung tablet. I log into his Facebook on the new tablet and it does NOT load his game onto his new tablet. How do I do this?
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AlexYs FromGameloft

Community Manager

Posts

7631

Transferring game from Kindle to Android

Tue Jul 10, 2018 1:19 pm
Hi, Android and Amazon are treated as separate platforms, meaning that you won't be able to move your progress from the old Kindle to the new Samsung tablet through normal means (i.e using a social network like Facebook). That being said, our customer care team have the necessary tools and can manually migrate your account on a device of your choosing. So in that regard, please contact them and put in a transfer request: viewtopic.php?f=1798&t=637383#p3354893. Best regards.
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Please use the appropriate sections of the forums or the Customer Care website.