Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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Bob Narloch

Junior Member

Google Play (Android)
Posts

1

Support???

Mon Jul 02, 2018 6:02 pm
Has anyone had luck in reaching support? I have been trying for hours and keep getting error messages. I was charged for a purchase that I did not receive.
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AlexYs FromGameloft

Community Manager

Posts

7631

Support???

Thu Jul 05, 2018 12:47 pm
Hello Bob, in case you're still having troubles reaching out to customer care, please follow these steps :

- In-game, select Options icon in far upper right corner, then Customer Care
- Select the Customer Care button and read the Known Issues & FAQ section. If the answer to your question is not provided, you will need to contact an agent.
- To contact an agent, scroll to the bottom and tap the "I didn't find an answer to my question" button.
- Fill out the form with as much detail as possible and hit the "Send/Submit" button. Note: This may NOT send your ticket yet!
If a new "Knowledgebase Articles" page loads, please read through the content to see if your issue is answered.
- To actually SUBMIT your ticket, please scroll to the bottom of the page and tap the "This didn't help. My problem was not listed" button. This will complete the process as you'll notice the following message: "We are truly sorry for the inconvenience. You will receive an automatic message with your ticket number by email, and a member of our support team will contact you as soon as possible.".
- You should then get confirmation the ticket was sent and an automatic message will be delivered to your email. An agent will follow up to assist further.

If the above doesn't help, please let me know your email address so I can ask a customer care agent to contact you directly.

Thanks,
Community Support Manager
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.