Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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BrunoN932

Junior Member

Google Play (Android)
Posts

29

Butterfly dragon disappeared

Sat Jun 30, 2018 8:22 pm
Good job to all staff
this day has been hard and everyone feel no good for that happen with game and server problem.My problem is this when after begin crash issue I put butterfly egg in hatchery but when come back to control no egg in the hatchery ...how is possible that?obtain this dragon is very hard now I risk to lost it.rolling back issues after game  crash  cause this. what can I do?ask a ticket for request of compensation . I'm very disappointed and boring to all this stuff,I hope you can help with this inconvenience no more time to breeding again butterfly.😢
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AlexYs FromGameloft

Community Manager

Posts

7644

Butterfly dragon disappeared

Mon Jul 02, 2018 2:45 pm
Hello, please reach out to customer care so you can receive proper assistance with this unfortunate issue. In order to do it, please go to Settings > Customer Care > scroll down the FAQs, press "My issue was not listed" > Contact us. Thanks.
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.