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Cornelia Jüngel

Junior Member

Google Play (Android)
Posts

2

can´t watch viedos anymore

Sun Jun 10, 2018 10:19 am
Hi together,
I can not watch videos since friday. It just appears the loading icon and I come back to the exit screen. I usually play on a Samsung Tablet T810, but I spent a day abroad and had the game loaded and linked to my HTC.


Does anyone know something about this problem?

Best

Conny
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Happytiri

Junior Member

Windows PC
Posts

3

Re: can´t watch viedos anymore

Mon Jun 11, 2018 4:17 pm
Hi Cornelia,
I've got the same problem on my Android device. Loading icon - back to game screen. On Windows platform everything is fine.
Best
Happytiri
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AlexYs FromGameloft

Community Manager

Posts

7638

can´t watch viedos anymore

Tue Jun 12, 2018 1:25 pm
Hey folks, DML team is coordinating with the ads teams and other 3rd parties on this issue and they hope to have a solution soon. For the latest updates on this matter please follow this thread: viewtopic.php?f=1804&t=600960&p=3323439#p3323439. Thank you.
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Tasman2016

Junior Member

Google Play (Android)
Posts

3

Re: can´t watch viedos anymore

Wed Jun 13, 2018 1:11 am
Hi guys
I have this problem since wednesday two weeks ago. I feel really frustrated.
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HappySi123

Member

Google Play (Android)
Posts

31

Re: can´t watch viedos anymore

Wed Jun 13, 2018 8:22 pm
The same for me, can't watch any video.
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AlexYs FromGameloft

Community Manager

Posts

7638

can´t watch viedos anymore

Fri Jun 15, 2018 12:54 pm
Hi, our team has managed to find and fix one of the issues with the free cash videos (the solution has been implemented server side just now). Theoretically the "took X button presses to get video" problem should be solved now. Please post your findings in the linked thread: viewtopic.php?f=1804&t=600960&start=90. Thanks a bunch.
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Ovidiu Ovi18

Junior Member

Google Play (Android)
Posts

2

Re: can´t watch viedos anymore

Fri Jun 15, 2018 1:19 pm
Same problems
If I don't see video I don't have gift chest and. .
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Cornelia Jüngel

Junior Member

Google Play (Android)
Posts

2

Re: can´t watch viedos anymore

Sun Jun 17, 2018 12:08 pm
Hi, sorry but nothing happened
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AlexYs FromGameloft

Community Manager

Posts

7638

can´t watch viedos anymore

Wed Jun 20, 2018 2:54 pm
Hello, the team is still looking for a viable solution that can work for all affected users. Since you're still having this problem, please feel free to post in this thread your platform, server and friend code: viewtopic.php?f=1804&t=600960&p=3332305#p3332305. Thanks.
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.