Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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Moersel Dannenbaum

Junior Member

Google Play (Android)
Posts

4

Went back after 3 years

Tue Jun 05, 2018 6:51 pm
Hi guys i got an issue!
i installed the game and connected with facebook. I accepted and chose the old account after that i claimed a lot of rewards and gems 1 year 2 year 3 year award and then i cant press anything. I just see the message "Welcome back, dragontrainer!" and a blue arrow is blinking to the yellow star icon next to pvp fights.... but i cant click anything.
So guys i hope u can help me fixing this issue.
Some informations from hardware:
Nvidia shield k1 tablet
and tested it on my htc one m8 aswell newest android versions on both devices.
I tested it with an android emulator aswell but everywhere same issue.
Thank your for your help and i apologize for my bad english

This is all i see:
Image

Moersel
User avatar

AlexYs FromGameloft

Community Manager

Posts

7639

Went back after 3 years

Wed Jun 06, 2018 3:01 pm
Hello, welcome back! :) Regarding the issue at hand, our support agents should be able to help out. In order to get in touch with them, you'll have to follow these steps, preferably on the main device:

- Visit the DML support page by tapping on this url: https://support.gameloft.com/game/6/69
- To contact an agent, scroll to the bottom and tap the "I didn't find an answer to my question" button.
- Fill out the form with as much detail as possible and hit the "Send/Submit" button. Note: This may NOT send your ticket yet!
If a new "Knowledgebase Articles" page loads, please read through the content to see if your issue is answered.
- To actually SUBMIT your ticket, please scroll to the bottom of the page and tap the "This didn't help. My problem was not listed" button. This will complete the process as you'll notice the following message: "We are truly sorry for the inconvenience. You will receive an automatic message with your ticket number by email, and a member of our support team will contact you as soon as possible.".
- You should then get confirmation the ticket was sent and an automatic message will be delivered to your email. An agent will follow up to assist further.

Thanks,
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Moersel Dannenbaum

Junior Member

Google Play (Android)
Posts

4

Re: Went back after 3 years

Wed Jun 06, 2018 4:09 pm
Thanks AlexYs FromGameloft,

i already did this last friday and the automatic E-Mail has already arrived. I thought the community can help me faster, maybe somebody already has the same Problem and can help aswell.

I have to wait for the ticket answer but a lot oft thanks to you.

Moersel
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AlexYs FromGameloft

Community Manager

Posts

7639

Went back after 3 years

Fri Jun 08, 2018 12:30 pm
Hey, no worries! If the response time is too long, you can pass me your ticket ID and then I can ping our customer care team to speed up the support process. :)
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Moersel Dannenbaum

Junior Member

Google Play (Android)
Posts

4

Re: Went back after 3 years

Fri Jun 08, 2018 6:30 pm
That would be great!

Ticket-ID 15984307 here it is.
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AlexYs FromGameloft

Community Manager

Posts

7639

Went back after 3 years

Tue Jun 12, 2018 12:51 pm
Hey, thanks for sharing your ticket ID with me. I've sent an email to our German speaking CC team. They should contact you shortly. Best regards.
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
no avatar

Moersel Dannenbaum

Junior Member

Google Play (Android)
Posts

4

Re: Went back after 3 years

Tue Jun 12, 2018 6:16 pm
Yeah i got a Email from a customer care Agent.
Thanks a lot!
User avatar

AlexYs FromGameloft

Community Manager

Posts

7639

Went back after 3 years

Fri Jun 15, 2018 12:47 pm
No problem at all. Please let me know how it goes.
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.