Having troubles in Dragolandia? Encountered a bug or experiencing technical difficulties? This is the place to report.
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Kostas Hatzigiannis

Junior Member

Windows PC
Posts

3

help dragon mania

Mon Jun 04, 2018 12:05 am
after the format I did I could not restore the account I had on two computers and connect to facebook i have 100 level and vip
how can I retrieve the account again?
thanks
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Slimlady

Member

Windows Phone
Posts

75

Location

Hastings England

Re: help dragon mania

Mon Jun 04, 2018 12:11 am
Hi have you gone to customer services if not go and get a ticket number you will need your recruitment code 😊
Good luck it may take awhile but I'm sure it can be fixed, a member of the dev team will get back to you as soon as they're online
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Kostas Hatzigiannis

Junior Member

Windows PC
Posts

3

Re: help dragon mania

Mon Jun 04, 2018 12:13 am
Thank you so long to go all well
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AlexYs FromGameloft

Community Manager

Posts

7638

help dragon mania

Wed Jun 06, 2018 1:48 pm
Hello, yep, the customer care agents will help you retrieve your old account back. In that regard, can you please let us know the current status of you ticket? Kind regards.
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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Kostas Hatzigiannis

Junior Member

Windows PC
Posts

3

Re: help dragon mania

Wed Jun 06, 2018 9:22 pm
thank you very much
I'm hoping to get my logos back
three days but I'm hopeful
Thanks for your interest
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AlexYs FromGameloft

Community Manager

Posts

7638

help dragon mania

Fri Jun 08, 2018 1:28 pm
Thanks for the update, hopefully everything will go well on the customer care side. Kind regards.
Community Support Manager @ DML / MCVS / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.